SAP Support & Monitoring Engineer

Your responsibilities:

• Serve as the primary point of contact between our Application Operations team and key users;

• Receive and manage written incidents and service requests;

• Monitor and operate SAP interfaces (e.g., IDocs, RFCs, APIs, middleware integrations), ensuring stable and reliable data exchange across system landscapes;

• Analyze and troubleshoot interface errors (e.g., IDoc failures, communication issues, data inconsistencies) and coordinate resolutions with involved systems and integration partners;

• Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;

• Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;

• Support colleagues and clients across all divisions, both nationally and internationally;

Yours kills:

• Degree in Computer Science, Business Informatics, or a comparable qualification (or equivalent practical experience);

• First experience in Application Operations, IT Support, or SAP environments through internships or initial professional roles;

• Basic understanding of SAP CRM, S/4HANA, or ERP systems;

• Hands-on experience with SAP interface technologies such as IDocs, RFCs, APIs, and middleware integrations;

• Experience in monitoring and troubleshooting interfaces, including analysis of IDoc errors, communication failures, and data inconsistencies;

• Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;

• Strong communication skills and a customer-oriented approach;

• Ability to work independently as well as collaboratively in cross-functional teams;

• Fluent in business English; German is a plus.