CRM Administrator

• Administer and maintain Microsoft Dynamics 365 CRM Servers (Development, SIT, UAT, Production).
• Responsible for CRM releases, features & best practices, making recommendations to

  leadership as appropriate.

• Evaluate, recommend, and integrate additional technology tools into Sales Operations

  applications to meet business requirements and objectives.

• Lead training for CRM and provide ongoing training as needed to current and new users.
• Assist with the testing of new or existing features, and or updates and the effect of

  application changes to current or new systems.

• Effectively act as the liaison between our users, vendors, and IT teams.
• Has the ability to Apply adjustments on Active Directory Level for the OUs , Security groups and users.
• Monitor Server Logs, Performance and Servers availability.
• Manage system & servers upgrades and to know how to handle the cumulative updates, patches, and releases.
• Manage Production Deployments and new releases.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or related field.
• 2-5 years of hands-on experience specifically withMicrosoft Dynamics CRM administration and support
• Proven experience in production support environments and handling incidents, service requests, and system enhancements.
• Relevant Microsoft certifications are highly preferred.
• Administration and configuration of Dynamics 365 (Sales, Customer Service, or Marketing modules).
• Strong knowledge of: Entities, forms, views, dashboards, Business rules, workflows, User management, security roles, and access control.