CRM Application Support

MigrationIT • IT Staffing & Staff Augmentation • On-call duty • Bachelor's Degree • 6 months ago
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Salary
≈ $35k – $81k per year (Estimated)
Location
In office (Cairo)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Apr 20, 2026. MigrationIT scores C on the Alion truth index.

Overview
Company
Impact
Profile match

MigrationIT

MigrationIT connects employers with IT professionals who are equipped to fulfill an employer’s distinct IT needs. The agency provides IT talents for several industries, including healthcare, banking, insurance, software development, retail, manufacturing, and e-commerce.
migrationit.com • HQ: Cairo, Egypt • IT Staffing & Staff Augmentation • 51-200 employees
Tech stack of MigrationIT
  • Provide Level 2/3 application support for Dynamics 365 CRM.
  • Troubleshoot production issues impacting customer onboarding, servicing, or complaints.
  • Support incident, problem, and change management in line with ITIL and bank governance models.
  • Participate in production releases, hotfixes, and post-deployment validation.
  • Coordinate with InfoSec, risk, compliance, and audit teams for critical changes.
  • Maintain operational documentation, run-books, and audit evidence.
  • Experience with Logs analysis (application/server logs).
  • Ability to trace issues across end-to-end systems.
  • Familiar with SLA / KPI-driven environments & On-call / shift-based support.
  • Hands-on experience with production support & incident troubleshooting.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support, preferably in enterprise or banking environments.
  • Strong experience supporting Microsoft Dynamics 365 CRM (L2/L3 support level).
  • Strong knowledge of ITIL processes (Incident, Problem, and Change Management).
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