Dynatrace Application Support Expert

• Support Dynatrace Application.
• Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
• Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness.
• Raise any HW or DB related issues to concerned team.
• Evaluate, Implement, administer, and tune Banking applications.
• Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
• Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
• Implement changes related to the applications and engage other resources if needed.
• Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security.
• Analyze problems related to Supported banking applications and coordinate with designated vendors.
• Cooperate with application developers in web interfaces related to different applications.
• Coordinate with IT Teams during project execution related to all Banking Applications.
• Support development teams during implementation and transfer business knowledge.
• Analysis of new releases of 3rd party applications.

Requirements

• University Degree Holder in Computing / IT or equivalent industry experience.
• 1-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment.
• Knowledge of specific 3rd party application deployed in Bank Environment.
• Knowledge of Business processes supported by 3rd party applications.
• Knowledge of Supplier Management Process.
• Requirements gathering (data and process) and application solution design.
• Knowledge of Release and Deployment Management process.