Technical Support Executive

Job Description - Technical Support Executive

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong

tech background, and a passion for providing outstanding customer support. As a Tech Support

Executive, you will play a crucial role in ensuring our customers have a seamless experience with our

Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues,

and going the extra mile to exceed customer expectations.

Responsibilities:

 Provide top-notch technical support to customers through various channels, including email,

chat, and phone

 Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and

accurate solutions

 Collaborate with cross-functional teams to escalate and resolve complex technical problems

 Document customer interactions and resolutions in our support system

 Proactively identify and communicate recurring issues to the product and engineering teams

for resolution

 Stay up-to-date with product knowledge and updates to provide accurate and effective

support

 Assist in creating and updating support documentation and resources for customers

 Demonstrate a strong customer-centric attitude and a commitment to resolving issues

promptly

Requirements:

 A bachelor's degree in a relevant field or equivalent work experience

 0-2 years of experience in technical support, preferably with IoT devices

 Strong technical background with the ability to quickly grasp complex technical concepts

 Excellent communication skills, both written and verbal

 Proficiency in using support ticketing systems, with knowledge of Zendesk preferred

 Ability to work effectively in a fast-paced startup environment

 Ability to work remotely with limited supervision

 Comfortable working night shifts as part of a rotational schedule

 A proactive and problem-solving mindset with a dedication to customer satisfaction

 Exceptional attention to detail and organizational skills

If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical

challenges, we encourage you to apply for the Tech Support Executive position at Miko.