Production Suport Specialist

At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.

Join Our Client’s Team as a Production Support Specialist!

Are you passionate about supporting critical systems and ensuring seamless business operations? We are looking for a Production Support Specialist to join our client’s technology team and provide robust support for key platforms.

Sounds like your kind of challenge?

#LI-Hybrid - 2 days on-site, 3 days remote/week in Krakow

Responsibilities

• Flexible cooperation model - choose the form that suits you best

  (B2B, employment contract, etc.)

• Hybrid work setup - 2 days on-site, 3 days remote/week in Krakow
• Collaborative team culture - work alongside experienced professionals eager to share knowledge
• Continuous development - access to training platforms and growth opportunities
• Comprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment - laptop and essential software provided

Requirements

• Provide production support for client onboarding and reporting systems.
• Perform incident analysis and collaborate with the development team to implement solutions.
• Manage Incidents and Problem Records through ServiceNow (Problem Coordinator role).
• Respond to system alerts, perform troubleshooting, and implement corrective actions.
• Support technical and process improvements in close cooperation with internal teams like Support, DevOps, and SRE.
• Participate in regular weekend releases and maintenance as required.

Note:Detailed project information will be shared during the recruitment process.

Benefits

• Solid technical background and team player mindset.
• Knowledge of SQL and databases.
• Familiarity with Microsoft Dynamics, AWS, Azure, Java, Linux is an advantage.
• Experience in IT Support, DevOps, or Site Reliability Engineering (SRE) roles is a plus.
• Risk awareness and ability to identify, mitigate, and control issues.
• Experience with ServiceNow (Incident, Problem, Change Records) is an asset.
• Previous exposure to large enterprise environments would be beneficial.

Joining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’llback you up every step of the way, accelerate your development, and ensure your skills make a difference.