SFMC Support Specialist

At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.

Join Our Client’s Team as a Salesforce Marketing Cloud (SFMC) Support Specialist!

Are you ready to ensure operational excellence in a global digital communications platform? We’re looking for a Salesforce Marketing Cloud (SFMC) Support Specialist to provide hands-on system support, troubleshooting, and enablement for business users across multiple markets.

Sounds like your kind of challenge?

#LI-Hybrid - 6x/month from the office in Kraków

Responsibilities

• Flexible cooperation model - choose the form that suits you best
• Hybrid work setup - 6x/month from the office in Kraków - remote days available depending on the client’s arrangements
• Collaborative team culture - work alongside experienced professionals eager to share knowledge
• Continuous development - access to training platforms and growth opportunities
• Comprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment - laptop and essential software provided

Requirements

• Provide day-to-day operational support for SFMC across multiple geographies.
• Triage, investigate, and resolve technical incidents and service requests.
• Perform SFMC administration tasks, including managing access and generating reports.
• Support campaign owners with best practices on campaign configuration and troubleshooting delivery issues using SQL and tracking analysis.
• Maintain platform stability with KTLO activities, such as SSL certificate maintenance.
• Engage with Salesforce vendor teams to align on service improvements.
• Join a 24/7 on-call rota to provide out-of-hours support when required.

Note:Detailed project information will be shared during the recruitment process.

Benefits

• Proven experience supporting Salesforce Marketing Cloud in a production environment.
• Strong SQL skills for reporting, delivery investigations, and troubleshooting.
• Solid knowledge of email/SMS delivery flows and diagnostics.
• Hands-on experience with CloudPages, AMPscript, SSJS, HTML/CSS/JavaScript for campaign customizations.
• Excellent communication and ticket management discipline in high-pressure environments.
• Ability to work effectively with global stakeholders and drive quick issue resolution.

Joining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’llback you up every step of the way, accelerate your development, and ensure your skills make a difference.