Production Support Specialist

At Mindboxwe connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for a Consultant Specialist to provide production support for PB Client Onboarding and PB Client Reporting systems. You will play a key role in ensuring system stability, incident management, and continuous improvement initiatives in collaboration with development, DevOps, and SRE teams.

Sounds like your kind of challenge?

#LI - Hybrid: 6x/month from the office in Kraków

Responsibilities

• Flexible cooperation model
• Hybrid work setup - 6x/month from the office in Kraków
• Collaborative team culture - work alongside experienced professionals eager to share knowledge
• Continuous development - access to training platforms and growth opportunities
• Comprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment - laptop and essential software provided

Requirements

• Deliver production support for critical PB Client Onboarding and Reporting systems.
• Perform incident analysis and collaborate with the development team on solutions.
• Manage Incidents and Problem Records through ServiceNow (SNOW) following standard ITIL processes, acting as Problem Coordinator.
• Respond to system alerts, ensuring timely corrective actions.
• Support ongoing technical and process improvements, working closely with DevOps, SRE, and support teams.
• Provide off-hours support, including weekend release or maintenance activities when required.

Note:Detailed project information will be shared during the recruitment process.

Benefits

• Solid technological background and hands-on technical aptitude.
• Strong teamwork and collaboration mindset.
• Prior experience in IT Support, DevOps, SRE, or IT Infrastructure Delivery (ITID) roles is beneficial.
• Awareness of risk identification, mitigation, and control principles.
• Curious and proactive mindset - someone who always wants to understand the root cause of issues.
• SQL and Database knowledge are a plus.
• Advantageous familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Experience managing incidents and change requests in ServiceNow (SNOW/GSD).

Joining this project you’llbecome part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’llback you up every step of the way, accelerate your development, and ensure your skills make a difference.