Operations and Systems Manager

Where Growth has no Leash More Than Just A Job As a proud B-Corp we focus on using business as a force for good. We do this by balancing out people and planet with profit. For every Mindful Chef recipe box bought we donate the equivalent of a school meal to a child in a less developed country (over 20 million meals donated and counting...) and we have also pledged to go Net Zero by 2030 but there are so many other initiatives that we would love to tell you about! About the role What we are looking for Working with 2 other operations managers, this person will own the day-to-day performance of warehouse and production operations, using data and process scrutinisation to keep the site running safely, efficiently, and consistently - while hitting the service levels customers expect. This is a hands-on, metrics-driven role, accountable for line efficiency, throughput, and cost control across production, fulfilment, quality, food safety, and health & safety. Working closely with Engineering, Supply Chain and Continuous Improvement, this role digs into root causes, resolves issues fast, and builds systems and standard work that make improvements stick. We’re looking for someone who’s genuinely energised by operational excellence, the kind of person who can’t walk past a line without mentally calculating throughput, who tracks their own KPIs for fun, and who’d rather fix the process than firefight the same problem twice. A visible leader on the shop floor, the Operations and Systems Manager develops people, removes barriers to flow, and builds a culture of accountability, disciplined record-keeping, and continuous improvement. Working Schedule: Sunday - Thursday, 9am-6pm - onsite You are You will Operational Leadership Own day-to-day delivery of production plans - safely, efficiently, and to spec. Run daily operational reviews and coordinate priorities across Production, Engineering, Technical, Supply Chain and Customer Services. Process production files and system data accurately and on time. Oversee corporate customer operational processing and daily execution. Ensure operational readiness for peak and seasonal demand. Health, Safety & Compliance Lead by example on safety culture; keep SOPs and Safe Working Procedures current, effective, and followed. Coordinate retraining where standards slip. Maintain GMP, hygiene, and food safety standards, Own hazard reporting, risk assessment, and prompt resolution. Manage contractor/visitor safety and Permit to Work activity with Engineering. Lead incident investigations through to corrective action. Operational Performance & Line Efficiency Own line performance and throughput - speeds, pick accuracy, error rates - as core, tracked metrics, not lagging indicators. Drive productivity and labour utilisation improvements across all operational areas. Monitor KPIs, spot trends early, and act on them before they become problems. Identify and remove bottlenecks through structured problem-solving. Improve warehouse layout and flow to reduce waste and travel time. Lead implementation of new operational processes and change management. Logistics & Warehouse Maintain warehouse standards, cleanliness, and organisation. Support teams with stock accuracy - counts, packaging, inventory reconciliation. Drive pick completion, pick accuracy, and warehouse efficiency. Manage logistics KPI reporting and compliance. Engineering & Facilities Coordinate maintenance and preventative maintenance planning with Engineering. Support fabrication and engineering improvement projects. Close out audit actions relating to maintenance and facilities. Maintain site standards and operational readiness. Quality & Technical Support Support food safety, GMP, and quality audits, and close resulting actions. Support fabrication, hygiene, and pest control audit actions. Participate in food safety meetings; support OPRP reviews. Lead operational input into foreign body investigations, traceability exercises, and mock recalls. Continuous Improvement Support CI activity on the floor - 5S, root cause analysis, corrective/preventative actions. Actively hunt for improvement opportunities; treat recurring issues as a signal something’s broken upstream. Partner with the CI Lead to make improvements stick, not just land. Promote cross-training and skills development. People Leadership Lead, coach, and develop operational teams. Support recruitment, induction, and onboarding. Build succession plans, PDPs, skills matrices, and training records. Build a culture of accountability and high performance. Reporting & Communication Lead operational meetings and daily reviews. Escalate risks early; close out audit, incident, and review actions. Communicate clearly across Production, Engineering, Technical, Supply Chain, and Senior Leadership. Success Measures Safe, compliant operations with current, followed SOPs. High line efficiency, throughput, and order accuracy measured. Costs delivered in line with budget. Strong GMP, food safety, and housekeeping standards. Audit, maintenance, and root-cause actions closed promptly. Continuous, measurable improvement in operational performance. Capable, engaged, accountable teams. Reliable execution that shows up as excellent customer service. Your profile Why us? A competitive package that rewards your skills and dedication. Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet. Join an award-winning startup backed by the largest food and beverage company globally: Nestle Experience a workplace that feels like home, complete with free meals and a gym.  Prioritise your well-being with perks like Vitality health insurance, access to LinkedIn Learning, mental health support, Better Up AI Coaching and a generous holiday package (30 days + bank holidays).  Enjoy a 50% discount on all Mindful Chef products. Enhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave. The process