IT Support Technician
First seen by Alion on Nov 11, 2026.
SUMMARY:
Reporting directly to the Technical Team Leader, you will deliver robust first-line technical support, hardware/software lifecycle maintenance, and cloud platform updates across the firm. You will take end-to-end ownership of incident resolution within an ITIL-aligned framework, ensuring seamless service continuity for all corporate end users.
POSITION INFO:
The Tech Stack Deep-Dive Must-Haves: Cloud & Workplace Platforms: Operational execution in Microsoft Azure Cloud and advisory\/support experience with Microsoft 365. Service Management & Standards: Solid foundation in ITIL Service Management processes, ticketing workflows, and ISO 27001 Information Security Management Systems (ISMS) compliance. Systems & Endpoints: Advanced troubleshooting, repairs, and diagnostics of desktop operating systems, hardware setups, and core system applications. Certifications & Education: Diploma \/ NQF level 6 in Computer Sciences \/ IT Systems Support, accompanied by Microsoft Desktop Support Administrator, MCSE (Cloud Platform and Infrastructure), ISO 27001, and ITIL Practitioner certifications. Experience: Up to 3 years of hands-on operational experience in IT User Support. Nice-to-Haves: IT Asset Lifecycle Management: Experience executing enterprise hardware provisioning, new joiner onboarding setups, and hardware decommissioning in regulated environments. Enterprise Collaboration: Experience participating in a rotational after-hours standby support roster. Key Responsibilities Primary Query & Incident Resolution: Drive end-to-end troubleshooting and rapid technical resolution for software, hardware, and cloud solutions, updating ITSM logs in accordance with ITIL standards. Infrastructure Maintenance & Deployment: Perform onsite and offsite platform patching, computer system maintenance, and workstation imaging for joiners and existing staff. Security & Asset Governance: Ensure full compliance with firm-wide asset management procedures and ISO 27001 data\/information security frameworks. Escalations & Cross-Team Collaboration: Partner with tier-2\/3 technical teams to isolate complex system defects and implement continuous service improvements