Account Manager

Purpose for the Job

• To coordinate and support the effective delivery of reinsurance business across underwriting, claims, marketing, client servicing, placements, negotiations and renewals. The role focuses on identifying appropriate reinsurance solutions, protecting clients’ assets and portfolios, securing competitive terms and capacity, and ensuring quality service delivery through effective market engagement and collaboration with technical partners.

Duties and Responsiblities

• Analyse clients’ reinsurance requirements and recommend appropriate risk transfer solutions, coverage options and placement strategies.
• Analyse reinsurance business requirements and market trends to identify appropriate solutions and address operational challenges.
• Act as the primary point of contact for assigned clients, providing technical advice and ensuring their needs and expectations are met.
• Coordinate reinsurance placements, including market submissions, obtaining quotations, negotiating terms, conditions, pricing and capacity with underwriters.
• Review and quality check reinsurance documentation to ensure accuracy, completeness and alignment with clients’ requirements.
• Build and maintain strong relationships with clients, underwriters and internal teams to support effective service delivery.
• Monitor market developments, identify emerging opportunities and provide insights on market trends, pricing and available coverage.
• Support client retention, satisfaction and profitability through proactive client engagement and effective management of client expectations.
• Monitor assigned accounts and identify opportunities for business growth, new placements and improved client solutions.
• Coordinate placement activities, follow up on underwriter requirements, subjectivities and warranties, and ensure timely completion of placements.
• Collaborate with internal teams and relevant stakeholders to ensure seamless service delivery and resolution of client requirements.
• Support business development initiatives, including preparation and review of market submissions and presentations for new business and renewals.
• Provide guidance and on-the-job support to junior team members and trainees to enhance technical competence and service delivery.
• Maintain continuous professional development and adhere to Minet's values, leadership expectations, policies and procedures.
• Coordinate and oversee assigned reinsurance projects and activities, ensuring effective planning, resource utilisation and timely execution.
• Provide day-to-day guidance and technical support to team members to ensure quality and consistency in service delivery.

Key Competencies

Knowledge And Skills Required

• Strong technical knowledge of reinsurance, particularly Treaty reinsurance.
• Sound financial, commercial and analytical skills.
• Excellent negotiation, sales, marketing and business development skills.
• Strong client relationship management and communication skills.
• High levels of initiative, self-confidence and ability to work independently.
• Strong client focus and stakeholder engagement skills.
• Proficiency in Microsoft Office applications.
• At least 5 years of experience in a similar role.

Professional and Academic Qualifications

• Bachelor’s degree in Insurance, Business, Finance, Economics, Risk Management or a related field.
• Diploma in Insurance, ACII or AIIK.
• CPA/ACCA or risk management qualifications will be an added advantage.