Senior Human Resources Officer

Position Summary

• Reporting to the Head – Human Resources, the Senior Human Resources Officer will serve as the principal assistant to the Head of Human Resources, supporting the day-to-day operations of the HR Department.
• The role will involve managing and coordinating key HR functions, including recruitment and selection, HR Information Systems HRIS, employee and industrial relations, learning and development, leave administration, performance management, compensation and benefits, HR reporting, and organizational development.
• The successful candidate will demonstrate strong HR technical expertise, leadership, industrial relations experience, and the ability to manage HR processes effectively within a labour-intensive and unionisable environment.

Key Duties & Responsibilities

HR Department Development & Business Partnering

• Support the development and implementation of HR policies, procedures, programs, objectives, and systems aligned with organizational goals.
• Work closely with line managers and business unit heads to provide HR guidance, support workforce planning, and ensure compliance with established policies.

Recruitment & Talent Management

• Coordinate and participate in recruitment and selection processes, ensuring adherence to approved hiring procedures and timely communication with candidates.
• Support onboarding, employee retention, workforce development, and talent management initiatives.

Employee & Industrial Relations

• Advise and support line managers in managing employee relations matters in accordance with company policies and Kenyan labour laws.
• Participate in employee investigations, disciplinary procedures, grievance resolution, and counselling to promote fair and effective workplace relations.
• Support initiatives that promote employee engagement, positive organizational culture, and effective internal communication.

HRIS & Employee Records Management

• Oversee the maintenance and accuracy of HR databases, personnel files, leave records, and other physical and electronic employee records.
• Ensure HR information is securely maintained, updated, and managed in accordance with applicable procedures and statutory requirements.

Leave Administration & Payroll Support

• Oversee employee leave scheduling, utilization, and record management across assigned business lines.
• Support the accurate and timely processing of payroll inputs and preparation of monthly retirement reports.

Performance Management

• Support implementation of performance management systems, including job description reviews, KPIs, performance appraisals, Performance Development Plans, and employee development initiatives.
• Work with line managers to address performance-related concerns and ensure compliance with established performance management timelines.

Learning & Development

• Coordinate employee orientation, training needs assessments, training calendars, and learning and development initiatives.
• Support the evaluation of training effectiveness, employee skills development, and maintenance of training records.

HR Reporting & Analytics

• Prepare and analyse HR reports covering recruitment, employee records, workforce performance, compliance, and other HR operational activities.
• Ensure timely submission of accurate daily, weekly, monthly, quarterly, and other required HR reports.

HR Compliance & Organizational Development

• Ensure adherence to Kenyan labour laws, statutory requirements, organizational policies, and Health, Safety & Environment guidelines.
• Support organizational development, change management, employee retention, and continuous improvement initiatives.

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Social Sciences, or an equivalent qualification from a recognized university.
• Certified Human Resource Professional CHRP certification is desirable.
• Higher National Diploma in Human Resources Management will be an added advantage.
• IHRM Membership is mandatory.
• At least 6 years’ experience managing HR processes in a labour-intensive and unionisable environment.
• Minimum 3 years’ hands-on experience in HRMIS is mandatory.
• Strong technical knowledge of recruitment and selection, learning and development, performance management, compensation and benefits, HR policies, and HR analytics.
• Solid experience in industrial relations management within labour-intensive and unionised environments.
• Sound knowledge and practical working experience with Kenyan Labour Laws.

Key Skills & Competencies

• Strong leadership skills with a hands-on management approach.
• Excellent planning, coordination, work monitoring, and problem-solving skills.
• High levels of confidentiality, professionalism, and discretion.
• Strong negotiation, interpersonal, communication, and stakeholder management skills.
• Good analytical, decision-making, and reporting skills.
• Strategic thinking and sound business judgment.
• Ability to work independently with minimal supervision in a diverse environment.
• Strong organizational skills and attention to detail.
• Ability to mentor, support, and develop talent within the HR Department.
• High standards of personal and professional integrity.

Deadline: COB 26th October 2026