IT Support

Responsible for providing day-to-day technical support to hotel operations ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems networks and technology to deliver a seamless guest experience.

Qualifications:

• Diploma or Bachelors degree in Information Technology or related field

• 13 years of IT support experience (hotel or hospitality experience preferred)

• Knowledge of hotel systems (PMS CCTV access control) is an advantage

• Understanding of networking and basic cybersecurity

• Strong troubleshooting and problem-solving skills

• Good communication and customer service skills

• With pro-active attitude hardworking Integrity and have related experience

Additional Information:

• Provide first-line IT support to hotel staff and departments

• Troubleshoot hardware software network and system issues

• Support hotel systems such as PMS POS key card systems and reservation platforms

• Maintain and monitor computer systems servers printers and peripherals

• Ensure stable internet Wi-Fi and network connectivity across the property

• Coordinate with vendors and service providers for system maintenance and upgrades

• Assist with installation configuration and upgrades of IT equipment and software

• Maintain data security backups and user access controls

• Respond promptly to IT incidents to minimize operational disruption

• Keep documentation of systems issues and resolutions

• Provide basic IT assistance to guests when required (e.g. internet access support)

Remote Work:

No

Employment Type:

Full-time