Reservation Agent

• Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
• Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
• Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
• Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Up-selling and Promotion: Identify opportunities for up-selling room categories packages and promotions to maximize revenue and enhance the guest experience.

Qualifications:

• Minimum of Diploma in Hospitality Tourism or related field.

• Experience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).

• Skills:

  • Excellent communication and telephone etiquette.

  • Strong attention to detail and organizational skills.

  • Proficiency in PMS (Opera Cloud Fidelio etc.) and Microsoft Office.

  • Good command of English both spoken and written; additional languages are an advantage.

  • Ability to work under pressure and handle multiple tasks simultaneously.

  • Customer-oriented with a pleasant personality and positive attitude.

Remote Work:

No

Employment Type:

Full-time