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Salary
$21k – $51k per year (Estimated)
Location
Remote/Hybrid (Poltava, Ukraine)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Miratech is an information technology services company founded in 1989 that delivers software engineering, systems integration and managed operations for large enterprises. It is known in particular for contact centre and customer experience work built on the Genesys platform, alongside cloud migration, data engineering and application maintenance for clients in banking, telecommunications, insurance and travel. The company is headquartered in New York and runs delivery teams across Europe, the Americas and Asia, with a large historical engineering presence in Ukraine.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Junior Business Analyst for a hybrid role in Pryluky to support the client team in identifying business needs, analyzing processes, and providing actionable insights to drive improvements.

The Business Analyst will support the client team in identifying business needs, analyzing processes, and providing actionable insights to drive improvements. This role is key in bridging the gap between stakeholders and technical teams by gathering and documenting requirements, conducting data analysis, and assisting in the implementation of solutions. The Business Analyst will contribute to enhancing operational efficiency and supporting strategic decision-making through data-driven recommendations.

This position requires visiting the office in Pryluky, Ukraine office at least 3 days a week. The rest is remote.

Responsibilities

  • Gathering and documenting business requirements from stakeholders using effective data collection and business analysis techniques.
  • Developing and updating technical documentation, specifications, process diagrams, and other project-related materials.
  • Analyzing current business processes to identify opportunities for improvement.
  • Supporting the development and implementation of process improvements and system enhancements, reporting solutions, dashboards and process automation initiatives.
  • Collaborating with stakeholders to align requirements and obtain feedback throughout the project lifecycle.
  • Preparing reports, presentations, documentation, business cases, and recommendations to communicate findings and project outcomes.
  • Participating in project planning and coordination activities to ensure timely delivery; facilitating meetings and workshops to discuss requirements and ideas.
  • Actively participating in all stages of project implementation, from initial requirements gathering to deployment, including demonstrating project results, dashboards, and implemented improvements to stakeholders.
  • 1+ years of experience as a Business Analyst, Project Coordinator, Process Analyst, or in a similar role.
  • Knowledge of business analysis principles, business analysis techniques, project management methodologies, and business intelligence basics.

    Proficiency in Microsoft Office Suite.

  • Experience with documentation and modelling tools, e.g. Visio, Lucidchart, JIRA.
  • Basic hands-on experience with Power BI, Power Platform, dashboards, reporting, and business process automation.
  • Strong communication, analytical, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams and stakeholders.
  • Ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.
  • Proactive mindset with a focus on continuous improvement.
  • Intermediate English level.
  • Bachelor’s degree in Business Administration, Finance, Computer Science, Engineering, or a related field.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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