Network & VoIP Administrator

• Assist in configuring managing and troubleshooting Cisco network devices (routers switches) in a LAN/WAN environment.
• Support the deployment configuration and maintenance of Cisco Unified Communications (CUCM UCCX IM & Presence CUC VG and Expressway) and VoIP solutions.
• Monitor network performance and perform routine maintenance tasks including firmware upgrades and patch management.
• Participate in diagnosing and resolving network and VoIP-related issues to ensure minimal downtime.
• Collaborate with senior network engineers on complex troubleshooting tasks and network optimization.
• Assist in implementing security measures including firewall rules VPNs and access control lists (ACLs).
• Work with QoS policies to ensure optimal voice and data traffic flow across the network.
• Maintain accurate documentation of network configurations VoIP settings and troubleshooting steps.
• Help manage IP addressing schemes VLANs and subnetting for efficient network segmentation.
• Engage in disaster recovery planning and implement network redundancy protocols including DMVPN and HSRP.
• Provide end-user support for VoIP phones softphones and related hardware/software issues.
• Stay updated with the latest Cisco certifications network technologies and VoIP industry trends.

• . degree in Computer Science communications or electronics engineering
• Experience: 0-2 years in the Network & VOIP field.
• Entry-level Cisco certification (CCNA or working towards CCNA).
• Basic knowledge of Cisco IOS commands and networking protocols (TCP/IP BGP OSPF EIGRP).
• Familiarity with Cisco Unified Communications Manager (CUCM) and VoIP concepts.
• Understanding of network security principles (firewalls VPN ACLs and encryption).
• Ability to work in a collaborative team environment and communicate effectively.
• Strong analytical and problem-solving skills with attention to detail.
• Willingness to learn and adapt to new technologies and processes.

• Experience working with Cisco networking devices (routers switches) and basic VoIP technologies.
• Exposure to DMVPN and security best practices in a Cisco environment.
• Familiarity with network monitoring tools such as SolarWinds NetScout and PRTG.
• Knowledge of scripting or automation tools (Python) is a plus.
• Additional Cisco certifications (CCNP CCNA Collaboration) are a plus.

Required Experience:

Senior IC