Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)

What You Will Do (Essential Responsibilities):

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features
• Work onsite in our secure office in Leeds, with highly regulated information

Who You Are (Soft Skills & Attributes):

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities):

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
• Eligible to work in the UK
• Three references (employment or academic)
• Able to reliably commute to LS1, Leeds

What Would be Nice (Preferred Skills & Experience):

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

What We Offer You (Training & Benefits):

• Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
• Health and Wellness: Full private medical coverage and life insurance.
• Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
• Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
• Work-Life Balance: Competitive hourly annual leave allowance.
• Culture and Community: Engaging social events
• Employee stock purchase plan
• Paid volunteer time
• Referral programme

Working Schedule:

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
• Ability to commute: Must be able to reliably commute to Leeds LS1