Analyst, Process Excellence

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With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

Position Title: Process Excellence

Corporate Title: Analyst

Location: Bengaluru

Job Profile

Position details

This role involves leading the development and implementation of comprehensive process improvement strategies that integrate standardization principles and emphasize efficiency aligned to the MUFG strategic objectives. This role is responsible for strengthening the Process Excellence (PEX) culture and governance framework across the organization through capability building, training, and structured program execution. The individual will play a critical role in enabling employees to adopt Lean Six Sigma (LSS) methodologies by conducting engaging in-person and virtual training sessions, embedding process thinking, and driving a continuous improvement mindset aligned with MUFG/MGS strategic objectives. We are looking for a seasoned professional who can effectively partner with stakeholders across levels-from analysts to directors and senior leadership groups-to build process excellence capabilities. The role will focus on coaching teams in process mapping (SIPOC, L1 to L3 level), identifying pain points and opportunities, validating improvement ideas, and ensuring seamless handoff of transformation initiatives to delivery teams such as business analysts and development teams.

The position will also drive large-scale capability-building programs such as roadshows, Train-the-Trainer (TTT) initiatives, and culture-building campaigns, while ensuring governance standards are consistently applied across the organization.

We are looking for an experienced professional to interface with global business and function leaders with accountability for successful delivery of process improvement and transformation projects. The individual should be strong to advocate change and pursue organization change. Ensure the improvement projects are connected to business objectives. The individual must have handled technology projects in addition to regular business improvement projects.

The position will support the Head of Process Excellence team to drive and identify the opportunity, design and activate the solutions for execution through connecting with key stakeholders in MGS/MUFG.

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Roles and Responsibilities

• Conduct Lean Six Sigma (LSS) training programs (in-person and virtual) - strong capability in training delivery and facilitation is essential to drive enterprise adoption.
• Lead and facilitate interactive workshops, brainstorming sessions, and problem-solving forums to help teams identify pain points, inefficiencies, and transformation opportunities.
• Coach employees in developing Level 3 (L3) process maps, including designing, mapping, analyzing, and redesigning operational processes for optimization and standardization.
• Lead end-to-end process improvement initiatives, applying Lean Six Sigma principles to drive efficiency, quality, and productivity improvements.
• Drive end-to-end governance of improvement opportunities from ideation, validation, prioritization, and handoff to implementation, including benefits realization tracking.
• Collaborate with business stakeholders to understand challenges, co-create solutions, and align improvement initiatives with business objectives.
• Evaluate and validate ideas pre- and post-implementation, ensuring measurable impact and sustainability.
• Partner with business analysts, technology, and development teams to transition validated opportunities into execution-ready solutions.
• Champion standardization best practices, ensuring consistency, scalability, and efficiency across functions.
• Act as a change agent, evangelizing process excellence, driving adoption of solutions, and fostering a culture of continuous improvement.
• Deliver training on presentation, storytelling, and structured problem-solving, enabling employees to effectively communicate ideas and outcomes.
• Lead and manage enterprise capability-building programs such as roadshows, awareness campaigns, Train-the-Trainer (TTT) and any other relating initiatives.
• Ensure adherence to PEX governance frameworks, methodologies, and organizational standards across all initiatives.
• Establish and track KPIs and success metrics to measure effectiveness of training programs and improvement initiatives.
• Conduct data analysis and root cause analysis to identify trends, issues, and improvement opportunities, leveraging data-driven approaches.
• Leverage AI-powered tools (e.g., Microsoft Copilot and similar technologies) to enhance productivity, process analysis, training effectiveness, and solution design.
• Partner with automation and digital teams to identify opportunities for process automation and contribute to digital/AI-led transformation initiatives.
• Support the development of PEX culture and community, promoting knowledge sharing, best practices and continuous learning.
• Engage and influence stakeholders across all levels, including analysts, managers, directors, and CEO-level forums, demonstrating high professional maturity.
• Demonstrate capability to manage multiple programs and cross-functional projects simultaneously in a fast-paced environment.
• Communicate progress, outcomes, risks, and challenges to senior leadership through structured updates and dashboards.
• Travel across locations to deliver training, workshops and transformation programs as required.
• Stay updated on industry trends, emerging tools, and best practices in process excellence, transformation, and AI-enabled solutions.
• Uphold and promote organizational culture, values and ways of working in all engagements.

Job Requirements:

• 4+ years of experience in Process Excellence, Lean Six Sigma, or business transformation roles, with a strong focus on capability building and training.
• Six Sigma certification (Green Belt mandatory; Black Belt preferred) with strong proficiency in Lean and Six Sigma tools and methodologies (e.g., DMAIC, root cause analysis, value stream mapping, fishbone and other lean tools).
• Proven expertise in delivering high-quality training, facilitation, and coaching programs (both virtual and in-person), with the ability to engage diverse audiences.
• Strong experience in end-to-end management of improvement initiatives, from ideation through implementation and benefits realization, including business case validation and tracking outcomes.
• Advanced process mapping expertise (L3 level) using tools such as MS Visio, PowerPoint, or equivalent.
• Ability to drive structured problem-solving, facilitate workshops, and identify improvement opportunities using data-driven approaches.
• Experience working with technology, automation, and development teams, including leveraging AI tools (e.g., Microsoft Copilot) to enhance productivity and insights.
• Proven program and project management capabilities, including managing large-scale initiatives, campaigns, and multiple concurrent priorities.
• Strong stakeholder management, communication, and presentation skills, with the ability to influence across all organizational levels, including senior leadership.
• Knowledge of enterprise service functions such as Finance, HR, Procurement, Vendor Management, Risk, Compliance, and Administration (preferred).
• High level of professional maturity, adaptability, and executive presence when engaging with leadership forums.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Teams, Word).
• Self-driven, proactive, and committed to fostering a culture of continuous improvement.
• Willingness to travel and flexibility to work across different shift timings.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.