IT Support Analyst

A Day in Your Life at MKS:

As an Associate IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to IT Associate Manager Field Service LATAM.

You Will Make an Impact By:

• Provide technical support to end-users, resolving hardware, software, and network issues promptly
• Diagnose and troubleshoot system and application problems, ensuring minimal downtime
• Install, configure, and maintain computer systems, peripherals, and software applications
• Document and track support requests using a ticketing system, ensuring all issues are logged and resolved in a timely manner
• Assist in the setup and support of IT equipment for meetings, presentations, and conferences
• Conduct routine maintenance and updates on IT systems to ensure optimal performance and security
• Educate and train users on best practices for using IT systems and applications, enhancing overall user proficiency
• Travel Requirements: Up to 10% of Travel is required between local buildings for support purposes as needed

Skills You Bring:

• Bachelor’s degree or equivalent and experience in building system solutions or business applications
• 2 years of related experience

• Excellent customer service and communication skills both verbally and in writing • Experience supporting computers, mobile devices, printers, and their connected peripherals • Experience supporting Windows 10, Windows 11, and Office 365 in an enterprise environment • Experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center • Experience managing tickets and SLA’s using ServiceNow or similar ticketing systems • Strong teamwork, collaboration, and interpersonal skills with the ability to work effectively across global and diverse teams. • Strong organizational skills with the ability to manage multiple priorities in manufacturing or enterprise environment. • Professional proficiency in English (written and spoken) required to effectively communicate with global customers and cross-functional IT teams. Preferred Skills: (Optional) • Experience supporting Dell computer hardware and their support processes in an enterprise environment • Experience working within Active Directory (User account management, Group Policy) • Experience with replacing/repairing rack mounted hardware (switches, servers, etc) • Experience working in a production or warehouse environment Physical Demands and Working Conditions: • Perform activities such as sitting, standing, or typing for extended periods of time • Regularly requires good manual dexterity and coordination • Occasionally moves/positions objects up to 50 pounds • Ability to remain in a stationary position for 50-75% of the time • Must be able to communicate information and ideas so others will understand • Must be able to exchange accurate information • Operates in a professional office environment • Constantly operates a computer and other office productivity machinery • Ability to observe documents and details at close range (within a few feet of the observer) • Noise level in the work environment is usually average
• Must be able to be “on-call” and/or perform work outside of normal business hours or on weekends as needed

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role