Commercial Fleet Coordinator

Overview

About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Job Summary: The Fleet Coordinator is responsible for the day-to-day administrative and operational management of Model 1’s commercial fleet orders. Serving as a primary point of contact between corporate clients, dealerships, upfitters, and service vendors, this role ensures vehicles are ordered, tracked, and processed seamlessly while minimizing downtime and operational costs.

This role requires a proactive coordinator with 2+ years of experience in fleet, automotive, commercial vehicle, operations, or account support. The ideal candidate is comfortable working with manufacturers, FMC contacts, and internal inventory and sales teams to help keep orders moving, track follow-up items, communicate updates clearly, and support a consistent OEM and FMC coordination process.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Order Coordination and Lifecycle Management

• Coordinate communication between OEM contacts, Model 1 internal teams, FMC partners, dealerships, upfitters, and service vendors.
• Track vehicle orders from initial request through OEM order placement, production, upfit, delivery, and final sale or assignment.
• Confirm order details, specifications, customer requirements, pricing, allocation needs, production timing, and delivery expectations are complete and aligned.
• Escalate delays, missing information, or conflicting instructions to the appropriate team member for resolution.

Documentation, Systems, and Internal Support

• Collect, route, and follow up on required documentation, approvals, purchase order details, order confirmations, and related order requirements.
• Update internal systems and tracking documents so order, inventory, availability, and status information remains current.
• Provide clear updates, summaries, next steps, and action items to sales, inventory, operations, accounting, and leadership teams.
• Serve as a support resource for questions related to OEM status, FMC requirements, vehicle availability, and order progress.

Process Improvement and Documentation

• Document recurring workflows, standard operating procedures, templates, and reference materials for fleet and inventory processes.
• Identify opportunities to reduce manual steps, improve handoffs, strengthen data quality, and make recurring tasks easier to repeat.
• Support improvements to reporting, tools, and communication processes where appropriate.

Qualifications

• 2+ years of experience in fleet coordination, commercial vehicle operations, automotive, fleet management, sales operations, account support, or a related role preferred.
• Experience working with OEMs, fleet management companies, commercial vehicle dealers, upfitters, large fleet customers, or related external partners preferred.
• Strong attention to detail and ability to work accurately with order data, inventory records, specifications, pricing, customer requirements, and status updates.
• Ability to track open items, follow up professionally, and keep multiple internal and external stakeholders informed.
• Comfortable using Microsoft Excel, Outlook, Teams, shared document systems, and internal business platforms.

Preferred Skills

• Familiarity with OEM ordering, FMC account coordination, national fleet customers, allocation, production status updates, upfit coordination, and delivery timelines.
• Ability to identify inconsistencies between OEM updates, FMC requests, customer expectations, and internal system data.
• Comfort operating in a fast-moving environment where priorities, timing, and customer needs can shift quickly.

Pay Range