Senior Content Designer - Spend

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done - because people without borders deserve money without borders.

What you’ll be doing:

• You’ll shape how millions of customers spend with Wise, at home and around the world.
• Crafting clear, compelling experiences you'll help customers navigate complex moments with confidence - turning complicated financial, operational, and risk-related concepts into simple, actionable, rewarding experiences.
• This role sits within our Spend squad. You'll work closely with Product, Design, Engineering, Data, and Operations to ensure customers always know what's happening with their money and what to do next.
• You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

• Get to know our customers, building empathy and a deep understanding of their needs

• Use your expertise to discover, design, and deliver simple, beautifully crafted, intuitive experiences that customers love

• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad

• Work with designers from other squads to build a single, seamless experience for customers

Here’s how you’ll contribute:

• Get to know our customers, building empathy and a deep understanding of their needs

• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love

• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad

• Work with designers from other squads to build a single, seamless experience for customers

This role will give you the opportunity to:

• Deliver impact and ship work you’re proud of

• Own content projects from end-to-end

• Elevate content quality - defining what good looks like in the squad, then helping deliver it

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

• You’re an accomplished Senior Content Designer with experience shipping world-class consumer products

• You’re comfortable navigating complexity and ambiguity - and can successfully collaborate in this environment

• You’re highly empathetic, both to customers and the people you work with

• Exceptional content craft and a desire for quality

• Willingness to give and receive constructive feedback

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media - and you have no hands-on experience of content design or working in UX

We’re people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Additional Information

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.