Program Manager, Business & Partnership Programs

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs-all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world-see individual job listing for more-US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

Modern Health is looking for a Program Manager to own and drive cross-functional business and partnership programs. Reporting to our Lead Program Manager, you'll independently manage day-to-day execution and make the operational decisions that keep internal and external partnerships on track across Product & Tech, Clinical, Operations, Go-to-Market, Legal & Compliance, Finance, and external health partners.

This is a role for a builder in the earlier chapters of their program management career: you'll own meaningful workstreams and initiatives with full accountability and autonomy from day one, exercising independent judgment while partnering with experienced program leadership on the most complex, strategic decisions. Strong performers will grow toward leading Modern Health's largest, most strategic programs end-to-end.

This position is not eligible to be performed in Hawaii.

What You'll Do

• Own and drive business and partnership programs - independently manage workstreams across ongoing internal and external partner operations, launches, and implementations, determining priorities, sequencing, and how deliverables, owners, and timelines are kept on track
• Own external partner relationships - serve as the day-to-day operational decision-maker for assigned partners: set check-in cadences, manage commitments, and hold partners accountable to SLAs and quality standards
• Direct cross-functional execution - align and unblock stakeholders across Clinical, Operations, Go-to-Market, Legal & Compliance, and Finance, resolving conflicts and making the judgment calls needed to keep programs moving
• Design the operational backbone - build and own the program plans, trackers, documentation, and playbooks that determine how programs run predictably and don't depend on any one person's memory
• Own program health - evaluate success metrics, independently assess risks and issues, and decide when to resolve directly versus escalate with a recommended path forward
• Run business operating rhythms - lead partnership business reviews, own status reporting and planning cycles, and prepare and deliver recommendations to leadership
• Improve how we work - identify and implement process improvements that make partner operations faster, smoother, and more scalable
• Finish the job - see workstreams through past launch to long-term optimization and post-launch learnings

Who You Are / Requirements

• An emerging business athlete - organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions
• 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
• Strong program management fundamentals - planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
• A documentation and systems thinker - you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
• A clear communicator - you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
• Comfortable with ambiguity and biased toward action - you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
• Experienced working with external partners, vendors, or clients - comfortable balancing relationship-building with holding others accountable to commitments
• Collaborative, with high empathy and high accountability - you support your teammates, give and receive direct feedback, and hold yourself to a high bar
• Growth-minded - you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
• Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale
• Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Bonus Points

• Experience in digital health or working with health-related products, services, or partnerships
• Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
• Experience with partner or client-facing implementations - onboarding, integrations, or managed services

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro
• Zone 2: All other California locations and Seattle, WA
• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,

  TX, CT, IL, MA, NH, NJ, OR, RI, VT

• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1 Base Pay

$127,900—$150,500 USD

Zone 2 Base Pay

$127,900—$150,500 USD

Zone 3 Base Pay

$115,110—$135,450 USD

Zone 4 Base Pay

$108,715—$127,925 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.