Talent Operations and Workplace Coordinator

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs-all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world-see individual job listing for more-US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

About the Role

As our Talent Operations and Workplace Coordinator, you're the person who makes the hiring process feel effortless and the SF office feel like the best part of someone's day. You're the first message a candidate gets and the first face they see when they walk in for an onsite, the reason a day of back-to-back interviews lands without a hitch, and the one who notices the office needs restocking before anyone has to ask.

This is a hands-on, in-person role, split mostly between coordinating details for our hiring process and running our office, with occasional support to the broader People Operations team. You'll be in the San Francisco office location two days a week as a baseline, with flexibility to come in more when we have interviews, on-sites meetings, or events happening.

You'll do well here if you like variety, don't mind switching gears a few times a day, and take real pride in the small things that make an office, and a hiring process, feel well run. Bonus points if you're already using AI in your day-to-day and are eager to find smarter, more efficient ways to run our recruiting tools and workflows.

What You'll Do:

Recruiting Coordination:

• Own end-to-end interview scheduling across candidates, hiring managers, and interviewers, managing calendars, communications, and every touchpoint along the way
• Coordinate and organize all interview logistics, scheduling, confirmations, reschedules, booking team debrief meetings and more. Serve as the primary point of contact for candidates related to their interview calendar from initial screening through offer, keeping communication warm, professional, and timely.
• Monitor interviewer availability and flag scheduling conflicts early to keep things moving, even across multiple time zones and calendars
• Use Greenhouse ATS's scheduling tools to automate where you can and keep manual work to a minimum
• Maintain accurate candidate records and interview feedback in Greenhouse ATS.
• Support referral coordination and onboarding logistics (paperwork, system access, first-day setup)

SF Office & Workplace:

• Keep the office tidy, stocked, and running smoothly day to day
• Manage vendor relationships (cleaning, maintenance, food & beverage, security) and hold them to a high standard
• Plan and run in-office events, team lunches, and celebrations, including catering setup and takedown
• Manage office access including badge distribution
• Host guests, candidates, and visitors so every visit reflects well on the company
• Support space planning, furniture moves, and office improvement projects
• Manage mail through Stable and distribute to appropriate teams
• Track workplace spend, review invoices, and flag cost-saving opportunities with Finance
• Support health, safety, and emergency preparedness for the office

People Operations Support:

• Support onboarding and offboarding, including HR system workflows, background checks, I-9s, and related communications
• Field People-related questions on onboarding, HR data, benefits, and employment verifications
• Process employee changes in Rippling and partner with IT and Payroll to keep new hire information accurate
• Provide backup support for time off and time & attendance tracking
• Maintain and update People team documentation as processes change
• Pitch in on People team projects as they come up

What You'll Bring/ Requirements:

Experience/Requirements: 

• 1+ year of experience in office administration, hospitality, or recruiting/human resources setting.
• Recruiting support experience is a huge plus.
• Proficiency in Google Suite and Microsoft Office.
• Experience with Recruiting ATS platforms and HRIS tools a plus. (Greenhouse, Ashby, Rippling or Workday for example)
• High integrity and good judgment with sensitive information.
• Startup or fast-paced environment experience.
• Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Skills

• Excellent communication skills, both verbal and written
• Deep attention to detail
• Ability to multitask and shift gears quickly
• A calm, positive attitude, especially when things don't go as planned
• A curious, learning-oriented mindset
• Experience & proficiency using AI tools like Claude or Chat GPT is a huge plus.

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

* Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Pay Range

$67,200—$79,000 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.