Engineering Manager (Operations / Infrastructure)

About the role
We are hiring an Engineering Manager to run our Operations team — the team behind the VPN Super server fleet: thousands of servers across dozens of countries and multiple hosting providers, serving millions of users.
You will own what the team delivers. That means leading the engineers, building on-call and incident management that works around the clock, keeping fleet reliability, utilization and cost visible in numbers, and being the person R&D and the business go to for anything that touches infrastructure.
You report to the Head of Engineering & Operations.
This is a management role with a technical backbone. You will not be the deepest engineer in the room — the team has that depth — but you need enough of it to make good calls, challenge the team, and step in when it matters.
Location
Remote.
Working hours follow CET (±2h).
Expect to travel once or twice a year for team workshops.
What you will do
Lead the Operations team: priorities, 1:1s, growth and performance — and own the outcomes
Build and run on-call and incident management: 24/7 coverage on a paid weekly rotation, severity levels, clear communication, blameless postmortems. You are the escalation point, not a link in the base rotation
Make alerting mean something: less noise, every page tied to an action, runbooks and automation for the fixes that keep repeating
Organize how Operations works day to day — team meetings, planning cadence and the processes between them — and run the async standups across R&D and Operations, clearing blockers before they turn into delays
Shape how Operations works as an engineering team — practices, standards and habits, not just processes
Plan Operations work together with the Head of Engineering & Operations, product management, R&D and the business
Coordinate staged infrastructure rollouts with the mobile and backend teams
Take part in RFCs and reviews of changes that touch infrastructure
Work with our vendor lead on capacity planning and fleet cost across multiple hosting providers; keep utilization, reliability and cost visible in numbers
Stay hands-on when it matters: a hard incident, a design review, a change you want to understand before it ships
Use and evaluate AI tooling as part of the workflow — we use it across operations, code review and research
The stack you will work with:
Linux on bare metal across multiple hosting providers, multi-IP networking; WireGuard, OpenVPN and IKEv2; Ansible, Terraform, CI/CD and provisioning automation; Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse.
What we are looking for
2+ years formally managing an infrastructure or DevOps team — 1:1s, performance and priorities, not technical leadership alone
5+ years of hands-on engineering in infrastructure, DevOps or SRE
Comfortable with Linux, networking and infrastructure-as-code at the level of reviewing a change, not writing one every day
You have organized on-call before: set up or reshaped a rotation and an incident process, and lived with the results
Experience running infrastructure at scale on bare metal across multiple data centers and hosting providers. A single public cloud alone is not enough
Startup or scale-up experience: you have built processes where none existed, kept calm when priorities moved, switched from an incident to a vendor call in the same hour, and thought about cost per server
You take ownership. You do not need someone above you to make the call; you make it and stand behind it
Strong Linux and networking fundamentals (TCP/IP, DNS, routing) — enough to challenge the team and debug alongside them when needed
Fluent English (C1): you will run meetings and write for the whole company every day
Highly Valued
A track record of measurably improving reliability or cost — fewer incidents, shorter recovery, lower cost per server
Hands-on experience with VPN or tunnelling protocols (WireGuard, OpenVPN, IPsec/IKEv2) and traffic obfuscation
Infrastructure security and compliance: hardening, audits, SOC 2-style controls
Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse
Ansible, Terraform and CI/CD for provisioning at fleet scale
Why this role
Scale that is real: millions of users on thousands of servers across dozens of countries and multiple hosting providers. The problems are not hypothetical
On-call, incident management and the team’s operating rhythm are yours to build
A short reporting line to the Head of Engineering & Operations; decisions do not wait
We Offer
Opportunity to propose solutions and influence technical decisions
Dynamic and challenging tasks
Team of experienced professionals
Competitive salary
Low bureaucracy
Continuous self-improvement
Long-term employment with paid vacation and social benefits
A bunch of perks 😊