CHB Coordinator

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

POSITION SUMMARY:

The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team’s daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success.

DUTIES & RESPONSIBILITIES:

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and escalate complex issues as appropriate.
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and regulatory agencies to address operational challenges.
• Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
• Escalate non-routine issues and exceptions to leadership as needed.
• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
• Partner with Compliance, Transportation, and other operational teams to support shipment execution.
• Participate in team meetings, training programs, and coaching sessions.
• Seek feedback and apply learnings to improve performance and technical expertise.
• Maintain accuracy across entry filings, documentation, and account records.
• Support compliance with billing, file completion, and documentation requirements.
• Ensure files are processed and finalized within established service standards.
• Contribute to meeting productivity, quality, and compliance KPIs.
• Perform other duties as assigned.

BENCHMARKS FOR MEASURING SUCCESS:

• Processes assigned customs entries accurately and within established service standards.
• Consistently meets productivity, accuracy, and compliance KPIs.
• Maintains accurate and complete documentation prior to entry filing.
• Demonstrates increasing independence in account management responsibilities.
• Communicates effectively with clients, CBP, and internal stakeholders.
• Proactively identifies and resolves routine processing issues.
• Demonstrates readiness for increased account ownership and complexity.

SKILLS & QUALIFICATIONS:

Technical Skills:

• Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.
• Ability to process customs entries and review shipment documentation accurately.
• Proficiency in CargoWise or similar customs brokerage systems.
• Microsoft Office Suite proficiency, including Excel, Outlook, and Word.
• Knowledge of customs documentation, classification, and regulatory requirements.

Business Skills:

• Strong attention to detail and documentation accuracy.
• Effective verbal and written communication.
• Customer service and relationship management skills.
• Time management and prioritization in a deadline-driven environment.
• Problem-solving and analytical thinking.

Required Qualifications:

• 1-2 years of experience in customs brokerage, international trade, logistics, or a related field.
• Familiarity with customs entry processes and U.S. Customs regulations.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.
• Experience utilizing CargoWise or similar brokerage systems.
• Exposure to customs classification, PGA requirements, or trade compliance activities.
• Customs brokerage industry certifications or coursework.

OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS

This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.

Travel Requirement: Less than 10%

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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