Director, Player Development

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Position Summary:

This position generates revenue by soliciting preferred players as defined by management. Builds relationships through specialized, personalized and preferential service. Attracts new business to Mohegan Sun from outside properties and direct competition. Reserves offers and issues complimentaries per marketing guidelines. Cultivates leads, builds loyalty and promotes return visits to Mohegan Sun. Meets or exceeds personal revenue target goals.

Primary Duties and Responsibilities: includes but not limited to:

• Actively seeks new and inactive players for a qualified gaming segment and cultivates leads through in-house channels and by networking an established preferred database
• Manages player accounts based on recorded gaming activity, earned points, comp availability and profitability
• Issues complimentaries and reserves offers that are consistent with departmental policy and marketing guidelines
• Builds player loyalty and promotes return visits by maintaining contact with coded database
• Meets and greets preferred guests while they are in house
• Supports Mohegan Sun Marketing efforts by attending on site and off site special events
• Meets or exceeds revenue targets for identified guest list

Secondary Duties and Responsibilities:

• Attends staff meetings and other meetings, as deemed necessary
• Adheres to all Mohegan Sun policies
• Works within boundaries of the position
• Maintains confidentiality
• Is visible in all related areas of operation
• Believes in and adheres to Mohegan Sun Core Values and service standards
• Actively promotes the Spirit of Aquai
• Takes ownership of guest requests and issues and seeks assistance if outside scope of position
• Completes required paperwork/reports in a timely fashion
• Consistently ensures accuracy of all guest contact information
• Maintains integrity and qualifications of coded database
• Acts as a liaison with various departments and vendors

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Five years of experience as a Player Development Executive
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Competencies: Incumbent will master the following competencies while in this position:

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Able to remain in control in stressful or high pressure situations
• Projects a friendly, helpful demeanor in person and over the phone
• Ability to comprehend complex verbal and written instructions
• Maintains accurate records and files
• Ability to produce quality work under tight deadlines with high expectations
• Adaptable and open to new ideas and changes
• Able to self motivate
• Able to make sound judgment calls relating to employees and guests
• Possesses advanced negotiating skills
• Represents Mohegan Sun in a positive manner on and off property
• Knows the property, product, promotions and events
• Able to work well with others in a diverse environment
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

• Training as directed relative to technical skills, departmental guidelines and compliance/governance regulations
• Competency with casino management, contact management, property management and group messaging systems
• Safety and Fire Training
• SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to work in a casino environment with smoke, loud noises and low lighting
• Occasional travel may be required
• Must be able to sit, stand or walk for extended periods of time
• Ability to work extended hours and days
• Must be able to work various shifts and flexible hours, including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.