Tour Guide Lead

Requisition ID: 40459

Cheers to creating an incredible tomorrow!

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes.

Here’s to crafting careers and creating new legacies.

Crafted Highlights

In the role of full timeLead Tour Guide working in Milwaukee, WI, you will be part of the Guest RelationsTeam. You will work as a brand ambassador, representing a rich history of our family of brands through guided tours. You will assist with the team’s weekly schedule, policy/procedure manuals, and lead all evacuation trainings for new hires as well as quarterly all team evacuation trainings. You will act as MIC (Manager in Charge), opening and closing the tour route daily and ensuring all issues are handled swiftly and professionally.

This position reports to the Supervisor of Tour Operations and works closely with the Guest RelationsTeams.

What You’ll Be Brewing

• Most importantly, you will lead a team of 10-20 talented colleagues, supporting their growth and development through career discussions and consistent one on one conversations
• Serve as the primary on site point of contact, addressing guest and staff concerns, safety issues, maintenance and housekeepingneeds, and weather or evacuation situations

• Collaborate on operational responsibilities to enhance both tour and event spaces and are on a path of continued growth and development.

• Share informative and entertaining insights into brewery operations and history while connecting with guests throughout the one-hour scripted tour

• Maintain and provide a safe customer experience in accordance with all MCBC safety protocols.
• Support and help resolve issues related to smart lockers, scheduling and reservation systems, and guest flow
• Work effectively in a collaborative environment with strong communication skills
• Demonstrate strong organizational and time management skills
• Ensure a smooth onboardingexperience and train team on processes and procedures

Key Ingredients

• You are an authentic leader. You value and respect differences and believe diversity with inclusion is the key to collaboration and a winning team culture
• You have a high school diploma or GED
• You have 1-3 years customer serviceexperience
• You are available to work nights, weekends, and holidays as needed
• You can handle moderate lifting up to 50 lbs., standing or sitting for extended periods, and significant walking and stair climbing throughout the day
• You can perform physical aspects of the role, including walking, standing for extended periods of time, and navigating stairs and ladders.
• You enjoy a challenge and manage complex situations with an understanding of business priorities

• You build relationships and collaborate to get to the desired outcome
• You take accountability for results - acting with integrity and honoring commitments
• You have a thirst for learning - you are always looking for ways to learn and help one another grow

Beverage Bonuses

• Commitment to People and Planet through ambitious goals aligned to key priorities
• Active involvement in communities through charitable efforts and hands on volunteer initiatives
• Engagement with a variety of Employee Resource Groups offering networking, leadership experience, and volunteer opportunities
• Career growth and development through First Choice Learning programs
• Participation in a Total Rewards program including competitive base pay, incentive plans, health, dental, vision, 401k with strong employer match, generous paid time off, and an engaging Wellness Program for eligible employees
• Access to the MCBC Employee Assistance Program with valuable resources
• On site pub, access to brand apparel and swag, top events, and of course free beer and beverages
• Opportunity to work in a fast paced, innovative environment alongside passionate colleagues with diverse backgrounds and experiences

Job Posting Grade: N/A

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail [email protected].