Fraud Prevention Analyst

Job Summary

The Fraud Prevention Analyst is responsible for handling complex reviews of high risk digital money transfer transactions and other customer activity. The role is empowered to make risk based decisions in order to mitigate risk of loss for Moneygram as well as ensure the best possible experience for Consumers. . Incumbents in this role also prepare and make recommendation on procedure/process modifications based upon case handling experience.

Primary Responsibilities

Makes decisions on consumer’s transactions based on profile/transaction details and other verification results.

Reviews other types of consumer’s activity for indicators of fraud including; identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.

Develops and maintains deep understanding and knowledge of processes in an effort to resolve high risk cases and issues.

Proactively drives procedure changes based on fraud and scam analysis.

Performing other duties and/or special projects as required.

Education

BA/BS in Business or related field, preferred or combination of education and experience.

Experience

Minimum 1-2 years’ professional experience.

2 years increasing, progressively relevant experience.

Essential Skills

Strong customer focus with the ability to manage sensitive issues professionally

Strong customer service orientation.

Previous experience making real time fraud avoidance decisions related to phishing, payments and identity authentication, highly preferred.

Fluent in both written and oral English.

Awareness of MGO Post Sales Processes flows as well as knowledge of

MGI transfer policies, processes and procedures.

Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.

Ability to manage time appropriately, work efficiently and independently within a team oriented environment.

Ability to conduct analysis/research and provide recommendations.

Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.

Ability to address issues with diplomacy and tact.

Solid detail-oriented skills.

Ability to respond to system issues and find alternative ways to minimize the impact to processes.

May be asked to work varying shifts as business needs dictate.

Ability to work with sensitive data with professionalism and confidentiality.

Advanced knowledge of MS office applications (Word, Excel, etc.). 

Working hours

This position requires to work in 24/7 rotational shifts with 3 typical shifts organised as such : 6 AM, 2 PM and 10 PM.