Key Accounts Manager

Job Description - Junior Key Account Manager (IT Solutions / SaaS)

Location: Mumbai

Experience: 1.5 - 3 Years

Role Overview

We are looking for a Junior Key Account Manager who can support and grow existing client accounts while also contributing to IT / SaaS solution sales. This role is ideal for someone early in their career with strong communication skills and a willingness to learn consultative selling and account management.

Key Responsibilities

• Manage and nurture existing client accounts to ensure retention and satisfaction
• Identify opportunities for upsell and cross-sell within accounts
• Support the sales team in solution pitching and client interactions
• Coordinate with internal teams (pre-sales, delivery, support) for smooth execution
• Understand client requirements and align them with IT / SaaS solutions
• Maintain regular follow-ups, meetings, and account updates
• Track account performance and ensure timely renewals

Required Skills & Experience

• 1.5-3 years of experience in Account Management / Client Handling / IT Sales
• Exposure to IT solutions / software / SaaS sales is preferred
• Good communication and stakeholder management skills
• Basic understanding of B2B sales and client lifecycle
• Ability to work in a fast-paced, target-driven environment