Security Supervisor

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A. Job Summary: Supervises Security Officers in addition to performing duties of the Security Officer such as securing the premises and personnel by patrolling the property; monitors surveillance equipment, inspects buildings, equipment and access points. Prevents losses and damages by observing, detecting and reporting irregularities. Communicates and works closely with Security Managers and all other departments in the coordination of departmental activities and requests.

B. Essential Job Qualifications

1. Education: High School Diploma, Associates degree in Criminal Justice or Computers preferred.

2. Experience: Previous experience in law enforcement, Fireman or Security Supervision in a Health Care Facility preferred.

3. Training/Certification: CPR/First Aid preferred

4. Licensure: DMV Driver’s License required, NY State Security Officer’s License required.

5. Other: Must have demonstrated strong leadership qualities. Ability to relate well to all types of people and act in a positive and supportive manner. Reacts in a flexible manner under unusual circumstances, which may alter normal routines. Demonstrates good judgement and common sense.

C. Job Specific Contacts

1. General Contacts: All levels of hospital personnel, vendors and contractors

2. Job Provides Direction to: Security Officers

D. Environment and Demands

1. Environmental Demands: Works in a hospital environment with patient contact and must take precautions for infectious diseases. Must work outdoors during inclement weather.

2. Essential Physical and Cognitive Demands, Manual Dexterity: On average standing 6 hours per day; stands and walks; bends to assist with lifting patients and assisting Funeral Directors in the morgue with the deceased. May be required at times to restrain a patient.

Part I: Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will:

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will:

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will:

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will:

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will:

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will:

• Anticipate and address my patients’ and customers’ needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B. MISSION/STRATEGIC PLAN:

Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.

C. JOB SPECIFIC COMPETENCIES:

Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department including, where applicable, age specific competency. *

1. Reports to Security Manager for overall job performance. Works with all members and staff from he hospital as well as the Security department.

2. Schedules staff and covers vacant positions due to no-shows, vacation, holiday, sick time and any other emergencies that may develop that require immediate coverage.

3. Courteous, pleasant, and helpful to the general public and Hospital staff. Must be able to handle some tasks not necessarily security related.

4. Conducts training exercises for fire drills, code pink and code gray alarms.

5. Assures compliance with all hospital and security department policies and procedures.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.