Manager, Box Office

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you. 

Position Overview:

The Manager, Box Office is responsible for the management of part-time staff. This position will focus on supporting operational Box Office activities during events at EagleBank Arena.

Do you have previous box office or customer service experience? We would love to hear from you!

Responsibilities:

• Supervise Box Office staff with responsibility for scheduling, evaluating performances and overseeing accurate customer service actions of all staff.
• Manage the Arena’s Group Sales and ADA programs.
• Lead the day-to-day operation of the box office and all part-time staff.
• Train new employees in box office policy and procedures, and the use of ticketing equipment.
• Assist with group sales reports and Box Office statements, settlement reports, and daily ticket sales reports.
• Oversee the reconcilement and deposit of daily sales receipts, invoice payments, and event deposits/cash advances.
• Attend staff and production meetings.
• Develop and maintain departmental policies and procedures that are consistent with EagleBank Arena policies and procedures.
• Teach and advise staff on policy changes or working standards.
• Monitor departmental operations and objectives to ensure the most effective services are being provided.
• Process internal comp requests, keep track of inventory and ticket delivery.
• Oversee donation requests and fulfillment.
• Collaborate with other departments to ensure delivery of quality services and resolve operational problems.
• Assist the Director with reports, promoter requests, show builds and managing events on Ticketmaster.
• Manage staff during events and assist with promoter needs on day of show.
• Oversee customer service issues during events, including working with Guest Services.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree or an equivalent combination of education and experience.
• 4+ years Box Office experience or related management experience.
• Knowledge of Ticketmaster Host & TM1 computer systems, Microsoft Office, and Momentus Elite (formerly VenueOps).
• Flexibility to work evenings, weekends, and holidays as needed.

Pay Range:  $67,500k - 72,500k USD.

Benefit Eligibility:  This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.