Commercial Manager

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Reporting To:

Work Schedule:

1. Customer Relationship Management

• Serve as the primary point of contact for customers, suppliers, sales managers and strategic partners.
• Build and maintain strong, long-term relationships to ensure customer satisfaction and retention.
• Lead regular business reviews, performance meetings, and service-level discussions.
• Resolve escalations, negotiate solutions, and ensure proactive communication throughout the maintenance lifecycle.

2. Contract Management & Commercial Governance

• Oversee the full contract lifecycle, including negotiation, execution, compliance, and renewal.
• Ensure all commercial agreements are aligned with operational capabilities and financial targets.
• Monitor contract performance, KPIs, penalties, and revenue leakage, implementing corrective actions where required.
• Collaborate with Finance to ensure accurate billing, forecasting, and margin management.

3. Business Development & Growth Strategy

• Identify and collaborate with sales team to leverage new business opportunities within existing and new customer portfolios.
• Develop commercial proposals, pricing strategies, and tender responses for MRO services.
• Conduct market analysis to understand competitive landscape, customer needs, and emerging trends.
• Support strategic partnerships, alliances, and capability expansion initiatives.

4. Leadership of Customer Services, Materials & Stores

• Lead and develop the Customer Services and Materials teams to ensure operational excellence and customer-centric performance.
• Drive process improvements across order management, material planning, logistics, and customer communication.
• Ensure material availability, inventory accuracy, and efficient stores operations to support maintenance TAT (Turnaround Time).
• Implement KPIs, dashboards, and performance routines to ensure alignment with commercial and operational goals

5. Cross-Functional Collaboration

• Work closely with Operations, Engineering, Quality, and Finance to ensure seamless service delivery.
• Lead production planning with accurate customer forecasts and commercial insights.
• Participate in internal governance forums, risk assessments, and continuous improvement initiatives.

Qualifications & Experience

Essential

• Bachelor’s degree in business, Engineering, Aviation Management, or related field.
• 10+ years of experience in commercial roles within MRO, aviation services, or aerospace.
• Strong understanding of aircraft maintenance processes, material management, and MRO commercial models.
• Proven experience in contract negotiation, customer relationship management, and commercial strategy.
• Leadership experience managing multi-disciplinary teams.
• Experience with EASA/FAA regulatory environments.

Desirable

• MBA or advanced business qualification.
• Knowledge of ERP/MRO systems.

What We Offer

• Opportunity to join a leading aerospace and aviation MRO organisation.
• Exposure to an international customer base and commercial aviation market.
• Collaborative and supportive team environment.
• Professional development and career growth opportunities.
• Competitive salary and benefits package.
• Enjoy a comprehensive Benefits Package: Annual Leave (including Bank Holidays), Private Medical Insurance, access to mental EAP (Employee Assistance Program). You'll also benefit from free parking, Life Assurance, a Company Pension contribution and Annual incentive program.