Customer Service Representative - 6 month fixed term

Overview

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Customer Service Representative (Fixed-Term Contract - 6 Months)

St. Marys, PA | Full-Time

Morgan Advanced Materials makes specialist products used across a wide range of industries, helping customers solve practical engineering and manufacturing challenges. Behind every order, quote, and customer question is a team that keeps things running smoothly. This role sits at the heart of that process. You'll be the person customers rely on for accurate information, timely support, and a service experience that makes their jobs easier, not harder.

The Role

You'll work closely with customers by phone and email, helping with quotes, orders, account questions, and technical support queries. It's a role for someone who enjoys solving problems, keeping things organized, and making sure details don't slip through the cracks. Accuracy matters here. Whether you're entering orders, providing pricing information, or resolving an issue, you'll help ensure customers get exactly what they need the first time around.

What You'll Do

• Respond to customer enquiries by phone and email
• Prepare and provide accurate quotations in a timely manner
• Process customer orders with a high level of accuracy
• Investigate and resolve customer issues within agreed service levels
• Provide technical product support using established procedures
• Maintain detailed records of customer interactions, enquiries, and resolutions
• Build strong relationships by understanding customer needs and responding appropriately
• Collaborate with colleagues across the business to resolve customer questions
• Gather and report customer feedback and satisfaction data
• Develop your knowledge of Morgan products and how customers use them

Qualifications

About You

• Experience in a customer service, customer support, order management, or inside sales support role
• Confident preparing quotes and processing orders accurately
• Comfortable handling customer issues and finding practical solutions
• Able to manage multiple priorities while maintaining attention to detail
• Experience using CRM systems, databases, or customer management tools
• Strong written and verbal communication skills
• Naturally organized, proactive, and customer-focused
• Enjoy working as part of a team and helping others when needed
• Technical aptitude or experience supporting product-related enquiries would be beneficial

What You'll Get

• Full-time, 6-month fixed-term contract
• Opportunity to join an established manufacturing business with a supportive team environment
• Hands-on experience working with customers across a range of industries
• Training on products, systems, and processes
• Competitive compensation and benefits package in line with company policies

Interested?

If you enjoy helping customers, solving problems, and keeping things running smoothly (while keeping order entry errors at a perfect zero), we'd love to hear from you.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC). All applicants must be U.S. persons as defined by 22CFR120.15.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status. Ind-1