Concierge - Residential (Toronto, ON)

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi-suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands-on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

The role of the Concierge is to provide quick, efficient and courteous service to all Morguard residents & visitors. This role acts as a brand ambassador by providing an engaging and memorable experience from the moment a resident or visitor walks through the door.

How You’ll Make a Difference

1. Concierge Duties:

• Greets all visitors as they enter or exit the property

• Provides information about local features such as shopping, dining, nightlife, and recreation.

• Makes customer service, care and satisfaction the priority in every interaction

• Strives to provide tailor made solutions to meet specific resident needs

• Receives and logs items delivered to residents

• Assists the team in emergency situations by directing emergency vehicles and maintaining traffic control as needed

• Reports all incidents via the Daily Report and/or Incident Report in accordance with company policies

• Regularly patrols property, inspecting all access points for safety and security of residents Participates in monitoring all security cameras, elevators and building systems

2. Administration duties:

• Assists the Building Manager in day-to-day operations of the building

• Ensures that a superior level of service and support is provided to residents

• Answers residents’ general inquiries about living in their suite, building and community

• Actively supports the Building Manager with lease renewals and retention

• Assists with “move-in” and move-out procedures

• Any other duties as requested by Management

3. Leasing duties:

• Greets prospective residents when Building Manager is not present and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)

• Immediately records all telephone and in-person visits on appropriate reports

• Assists the Building Manager in showing prospective residents available suites, in processing resident applications and lease agreements

The Expertise You’ll Bring

• Completion of High-School or general education degree (GED)

• 1+ year of related experience in a sales / admin and in a customer service or related role

• Computer skills (Microsoft Office Suite, Yardi, Email, internet)

Core Competencies (if this needs to be changed for specific job)

• Proven track record of following through to achieve results

• Strong team player, eager and willing contributor to team success even in areas outside position requirements

• Ability to work on flexible schedule, including evenings and weekends

• Ability to allocate own time effectively, work well under pressure, and manage tight deadlines

• Ability to take initiative, innovate and continuously seek to improve

Preferred Qualifications and Experience

• Experience with leasing principles would be an asset

Why You’ll Love Working at Morguard

At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work-life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range: $38,000 - $43,000

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources-our team is here to support you. Please contact Human Resources at (905) 281-3800.