IT Support Engineer

1. IT DESKTOP SUPPORT :1.1 Provide daily IT support based on Helpdesk tickets.1.2 Install, configure, and maintain Windows 10/11 operating systems.1.3 Support Microsoft 365, Outlook, Teams, and Office applications.1.4 Troubleshoot hardware and software issues involving computers, printers, mobile devices, and meeting room equipment.1.5 Prepare IT equipment and coordinate user account setup for new employees.1.6 Maintain IT asset inventory, service records, and related documentation.2.INFRASTRUCTURE & ON-SITE SUPPORT2.1. Support and maintain office network, Wi-Fi, and printing services.2.2. Assist the Global IT Team with system deployment, upgrades, and testing.2.3. Assist with routine checks of local network devices, servers, and related IT equipment.2.4. Coordinate external vendors for installation, maintenance, and troubleshooting.2.5. Perform local IT operations in accordance with corporate standards and procedures.3.INFORMATION SECURITY & COMPLIANCE SUPPORT :3.1. Implement corporate information security policies and endpoint security requirements.3.2. Support system patching and security software deployment.3.3. Perform endpoint compliance checks and identify potential risks.3.4. Escalate security incidents promptly and track corrective actions.3.5. Assist with ISO 27001, IT audits, and compliance documentation.4.CONTINUOUS IMPROVEMENT & TEAM COLLABORATION:4.1. Create and update IT operating manuals and knowledge base articles.4.2. Provide basic IT training and user guidance.4.3. Share solutions to common issues and technical experience.4.4. Recommend IT service improvements to enhance user satisfaction.4.5. Perform other IT-related duties as assigned by the supervisor.

Qualifications

Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
Minimum 2 years of experience in IT Helpdesk, IT Support, or Desktop Support; manufacturing experience is preferred.
Hands-on knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, Active Directory user administration, printers and office equipment, basic TCP/IP networking, and IT asset management.
Experience with Microsoft Intune, Microsoft 365 administration, or basic network administration is preferred.
CCNA, Microsoft certifications, or ITIL Foundation certification is preferred.
Fluent Thai; working-level English communication; Chinese language ability is an advantage.
Strong service mindset, communication and coordination skills, problem-solving ability, willingness to learn, documentation skills, and teamwork.

Benefits

- Position Allowance （Some position）- Meal Allowance- Mobile Allowance （Some position）- 5 working days and 0.5 day Flexible (WFH)- Employee Shuttle Service- Monthly attendance incentive- Annual Attendance Incentive- Night Shift Allowance- Seniority Allowance- Housing Allowance- Provident Fund- Birthday Gift & Celebration- Culture Activity Fund- Team Building- Employee Happiness Fund- Wedding Allowance- Maternity Gift- Funeral Allowance- Get Well Soon Gift- Pre-employment Medical Examination- Annual Health Check-up- Company Uniform