Billing Support Specialist

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.

We are looking for a Billing Support Specialist to join our client’s Billing Support team, helping customers understand their invoices, contract terms, and payment information. In this role, you will respond to customer queries and support the account suspension process. This opportunity is suited to someone who communicates clearly, pays close attention to detail, and enjoys helping others. Previous billing or finance experience is not required.

Key takeaways:

Salary: 8 000 PLN - 9 000 PLN gross on the Contract of Employment

Working hours: 3 PM - 11 PM Poland time

Working model: 100% Remote

Office location: Krakow

Recruitment process:

• A call with Motife recruiter (30 min)
• Criteria Cognitive Aptitude Test (30 min)
• Hiring Manager Interview (30 min)
• 2nd Interview (30 min)

Responsibilities:

• Respond to customer questions about payments and billing.
• Explain invoice details and contract terms clearly and accurately.
• Review customer account information and gather the details needed to answer queries.
• Follow established procedures to run the account suspension process.
• Communicate billing information and next steps professionally to customers.
• Keep customer records and follow-up information up to date.
• Work with colleagues in the Billing Support team to resolve queries and escalate issues when needed.

Requirements:

• Clear written and verbal communication skills, with the ability to explain information accurately and in an easy-to-understand way.
• Strong attention to detail when reviewing customer accounts, invoices, and contract information.
• Good organizational skills and the ability to manage queries and follow-ups.
• A helpful, patient, and professional approach to customer interactions.
• Willingness to learn billing processes, systems, and contract terminology.
• Previous customer-facing experience, including customer service, retail, or hospitality, is a plus.
• Experience in collections, billing, or contract management is a plus.
• Familiarity with Salesforce or another CRM system is a plus.

What we offer:

• Medical care
• Life insurance
• Multisport

Apply now

If you enjoy building maintainable automation, improving testing practices, and working closely with engineering teams, we would like to hear from you! Apply via our careers page and please submit your CV in English.