IT Support Engineer (macOS)

We are hiring on behalf of our client, a global innovator in fitness and wellness technology. Their mission is to empower people to live fit, strong, long, and happy lives by delivering integrated experiences to millions of members anytime, anywhere.

As an IT Support Engineer, you’ll manage and support IT infrastructure, systems, and user devices across multiple offices. Acting as a senior escalation point, you’ll tackle complex issues, mentor junior technicians, and help standardize IT operations.

You’ll focus primarily on macOS environments (about 90% of the user base) while maintaining support for Windows and Linux systems. This is a hands-on technical role that combines problem-solving expertise with exceptional communication and service orientation.

Key takeaways:

Stack: macOS (Jamf), Windows, Linux, DNS, DHCP, TCP/IP, Cisco IOS, AWS, Moveworks, scripting (PowerShell, Python)

Salary: 14 000 PLN gross on the Contract of Employment

Working model: On-site with occasional home office

Location: Warsaw, ul. Grzybowska 62,

Recruitment process:

• A call with Motife recruiter
• Interview panel - 2 meetings with key stakeholders (strategic/technical scenario)

Responsibilities:

Technical Support & Troubleshooting

• Deliver expert-level support for macOS systems - configuration, deployment, and user assistance.
• Provide support for Microsoft Windows and Linux-based systems.
• Manage device enrollment and configuration using Jamf Pro (preferred).
• Handle escalations from Level 1-3 support engineers, ensuring fast and accurate resolutions.
• Troubleshoot and maintain LAN/WAN connectivity, VPN, and related networking services.

Asset & Systems Management

• Oversee hardware procurement, asset tracking, and lifecycle management.
• Ensure accurate configuration and documentation of IT systems.
• Maintain and improve deployment processes and automation scripts.

Leadership & Mentorship

• Mentor and coach junior engineers, providing guidance on troubleshooting and best practices.
• Collaborate cross-functionally with global IT and engineering teams to align on standards and improvements.
• Contribute to knowledge-sharing and IT documentation efforts.

Requirements:

Technical Expertise

• 4+ years of hands-on IT support experience in a corporate or enterprise environment.
• Strong command of macOS troubleshooting, imaging, and deployment.
• Deep understanding of networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• Proven skills in PC and Mac repair, deployment, and troubleshooting.
• Experience with AWS environments or server administration is a plus.
• Excellent English communication skills (verbal and written).

What we offer:

• 100% paid medical care
• Multisport

Apply now

If you’re ready to take on a technical role in a fast-paced, innovative environment - apply now via our careers page. Please submit your CV in English.