Product Support Analyst

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle. Trusted by thousands of organizations worldwide, their solutions combine cloud technology, automation, and cutting-edge AI to help businesses hire smarter, work more efficiently, and deliver better talent experiences.

We are looking for aProduct Support Analyst to join an international Customer Experience and Product Support organization. In this role, you will be the frontline connection between customers and the company’s technology, helping users resolve product-related questions and technical issues through phone, live chat, and online cases.

This opportunity is suitable for someone who communicates confidently in English, enjoys helping customers, and is comfortable managing multiple tasks at once.

Key takeaways:

Salary: 7 000 PLN - 7 300 PLN gross on the Contract of Employment + 10% shift allowance for working US hours (2pm - 10pm)

Working model: Office-based for the first 8 weeks, followed by a hybrid model - 3x weekly from the office

Location: Krakow

Recruitment process:

• A call with Motife recruiter (30 min)
• Criteria Cognitive Aptitude Test
• Hiring Manager Interview (45 min)

Responsibilities:

• Support customers through phone, live chat, and online cases.
• Investigate product-related questions and resolve issues clearly and efficiently.
• Manage your case queue, follow-ups, and customer communication.
• Document cases accurately and escalate bugs or complex issues when required.
• Work with Product Support, Engineering, and QA teams.
• Participate in training, coaching, and knowledge-sharing activities.

Requirements:

• English proficiency, including confidence in phone conversations.
• Strong communication, customer-service, and organizational skills.
• Ability to manage multiple cases and take ownership of customer issues.
• Willingness to learn new products and technical concepts.
• Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
• Availability to work US hours and attend the office during the first eight weeks.
• Experience with SaaS products, support platforms, or SQL is a plus but is not required.

What we offer:

• Medical care
• Life insurance
• Multisport

Apply now

If you enjoy building maintainable automation, improving testing practices, and working closely with engineering teams, we would like to hear from you! Apply via our careers page and please submit your CV in English.