Implementation Consultant
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
What You'll Do:
- Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
- Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
What We're Looking For:
- 3+ years prior experience in a customer-facing role (sales or support)
- Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
- Demonstrate a clear understanding of what success looks like for customers and Motive
- Effective listening and problem-solving skills
- Excellent communication (both written and verbal) and presentation skills
- Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
- Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
- Experience with fintech and spend management technology is a plus
- Ability to build and maintain relationships with clients and their key personnel
- Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.