Technical Content Writer
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you’ll gather essential insights and translate them into clear, helpful content for a non-technical audience.
Your responsibilities will go beyond writing-you will contribute to ongoing knowledge management initiatives, recommend improvements to the Help Center experience, and ensure our support content remains accurate and user-friendly. You’ll also have opportunities to participate in a range of collaborative projects, such as Help Center coding tasks, reporting on content metrics, supporting SEO strategy, contributing to user experience (UX) research, designing chatbot flows, and crafting video scripts.
What You’ll Do:
- Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
- Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
- Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
- Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
- Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.
What We’re Looking For:
- 2+ years of relevant experience
- Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
- Technical experience with SaaS and/or Hardware products
- Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
- Hands-on experience with Content management system like zendesk/wordpress/hubspot
- Experience with SEO implementation
- Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.