Customer Success Manager - Automotive industry

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools - from CRM and inventory management to predictive analytics and digital advertising - that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do - not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.

We're looking for a Customer Success Manager to join our Customer Success team in Milan.

The role

The Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team. The Customer Success Manager will:

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support customers in defining and executing their digital strategy
• Engage with clients at all levels and lead all client engagements
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Evaluate dealer performance - including website quality, stock imagery, adoption of new features, and overall digital presence
• Propose lead-generating campaigns based on best practices and top-performing customer benchmarks
• Develop testimonial strategies in partnership with the Sales team
• Conduct training sessions to educate customers on product features, functionalities, and updates
• Share insights into industry best practices to enhance customers' ability to get maximum value from our solutions
• Liaise with Content Editors to keep training content up to date and continuously improve processes

Requirements

Our ideal Customer Success Manager will have a background within an Automotive Dealership environment and a strong customer-oriented approach. As well as:

• Native level of Italian and fluent English

• Ability to work in a busy, fast-paced environment
• Outstanding customer service and relationship management skills
• Tech-savvy with a digital mindset
• Great communication and presentation skills
• Genuine curiosity about AI and enthusiasm for experimenting with new tools

Work pattern and location

• Full time, Permanent
• Monday to Friday
• Hybrid working pattern (10 days SW per month)
• Office based in Milan, near Lambrate

Benefits

• Contratto indeterminato (ccnl commercio)
• RAL: ranging between 30k - 35k (depending on experience)
• Variable commission plan
• Meal vouchers (for each day worked)
• Food canteen onsite, with free coffees
• Bi-monthly collaboration days, with free breakfast in the office
• Company benefits including discounts on famous brands
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact

What you can expect from the recruitment process

• HR interview - AI fluency assessment
• Hiring Manager interview
• Peer interview / skills assessment
• C-level interview

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.