International Sales Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus Technologies is seeking an International Sales Engineer to collaborate closely with the Sales, Marketing, and Business Development teams, providing our customers with tailored solutions that meet their needs. The successful individual in this role will participate in technical sales, demonstrations, and support of Silvus' family of advanced multi-antenna MIMO radio and mesh networking solutions. Sales Engineers also play a key role in influencing product development. This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with customers, has a healthy sense of adventure, and enjoys traveling.

This position reports to the Director of Sales Engineering and is 100% remote. Candidates must be based in Taiwan to be eligible for remote work.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

Job Description

• Provide pre- and post-sales technical support, including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and conduct training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities; provide feedback to the development team.
• Participate in resource allocation and hardware maintenance to support different sales and business development activities.
• Help design engineers reproduce and troubleshoot problems; help drive future product development.
• Perform other related duties of which the above are representative.
• Travel up to 50% of the time for frequent travel for meetings, events, and demonstrations.

Basic Requirements

REQUIRED QUALIFICATIONS

• Bachelor’s degree (or international equivalent) in Electrical Engineering or other related technical fields, plus 2 years of demonstrated experience in a pre-and post-sales technical support position OR minimum completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) with at least 6 years of demonstrated experience in a pre- and post-sales technical support position.
• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Basic proficiency in English (reading and writing) is required.
• Must be based in Taiwan.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with operating and testing IP radios/modems.
• Familiarity with Linux.
• Proficiency with TCP/IP protocol and networking.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Exposure to and proficiency with programming languages such as C/C++.
• Excellent organization skills, attention to detail, and demonstrated written and verbal communication skills.
• Fluency in Mandarin Chinese (reading and writing).

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 20 lbs. for the set-up of demonstrations and testing.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.