Network Operations Centre Surveillance Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Nodnett is the nationwide communications network for the Norwegian Emergency Services.

Surveillance Engineers employed in the Network Operations Centre are responsible for the monitoring and handling of alarms and incidents 24/7/365.

The position of Surveillance Engineer and the competency of those occupying the role are critical to the success of the Nodnett project. In most instances, the first contact a customer has with representatives on the project will be via the NOC and they, quite rightly, expect the Engineer to be knowledgeable, well skilled and articulate.

Whilst on shift, you are responsible for the Norwegian Public Safety Network. This is not a position to be taken lightly - peoples’ lives will depend on your ability to keep the network running smoothly. You, and only you, will see the overall picture - which elements are functioning, which aren’t, and what the impact is to the customer as a result of this malfunctioning equipment.

Job Description

Key Tasks:

• Monitor Nodnett transmission, base station, control room and core network elements using developed tools.
• Identify and interpret alarms and comprehension of alarm impact.
• Ability to prioritise alarms and incidents and act accordingly.
• Provide first line investigation support on customer faults received.
• Operate daily within a structured ITIL framework.
• Understand and operate within clearly defined SLA (service level agreements) agreements.
• Escalate faults to second line support, providing the necessary detail.
• Maintain good working relationship with customers whilst showing knowledge and competence.
• Provide support to field technicians.
• Understand escalation and emergency procedures and when to invoke them.
• Log ticket information clearly and update regularly.

Key Personal Skills:

• Self motivated with the ability to work alone when required.
• Ability to function as part of a team.
• Ability to operate calmly in pressurised situations with the skills to address and prioritize multiple issues.
• Well organised
• Resourceful
• Excellent customer facing skills.

Basic Requirements

Key Requirements:

• Norwegian citizenship or is living at least 10 years in Norway.
• Nothing to prevent security clearance to Confidential.
• Ability to speak, write and communicate clearly in English and Norwegian.
• NOC or support/help desk experience.
• Some level of Core and/or transmission network knowledge is desirable.
• Technically skilled and/or interest, preferable with a IT/Telecommunication background and/or education,
• Ability to operate according to service level agreements.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.