Renewals Account Manager - Mobile Video
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Our Government Video Sales team is at the forefront of "Solving for safer" by empowering public safety agencies with cutting-edge technology. We deliver integrated ecosystem solutions, including In-Car Video, Body-Worn Cameras, License Plate Recognition (LPR) Software, Aerial Drone Technology and Evidence Management Software. By ensuring our government partners have seamless access to state-of-the-art video capture and intelligence tools, we help to provide safety and operational clarity for officers and the communities they serve.Job Description
At Motorola Solutions, everything starts with safety. As an Account Manager specializing in Government Video Renewals and Refreshes, you will drive customer retention and revenue growth across a multi-state territory. You are the essential link ensuring law enforcement and government agencies maintain continuous, updated access to vital technology in the moments that matter.
In this quota-carrying role, you will proactively engage existing clients to manage subscription renewals, coordinate hardware refresh cycles, and identify strategic upsell opportunities. Balancing high-volume customer touchpoints with cross-functional execution, you will collaborate with Sales, Communications, Customer Service, and Supply Chain to help to ensure operational excellence. Whether conducting methodical analysis in Salesforce or building trust directly with clients, your work directly supports our mission of creating safer communities.
Responsibilities:
Drive revenue growth by actively identifying, negotiating, and closing subscription renewals, hardware refreshes, and solution upsells across an assigned multi-state territory
Execute outbound engagement through structured telephone, email, and digital campaigns to reach accounts with expiring or upcoming software licenses
Maintain pipeline integrity by managing active opportunities, customer contact records, and precise forecasting within Motorola Solutions’ Salesforce CRM
Collaborate across organizations with Field Sales, Sales Overlays, Customer Support Manager and Customer Support Advocates to streamline multi-channel efforts and maximize satisfaction for both current and future clients
Manage hardware refresh lifecycles by proactively engaging 15-20 government customers per month to finalize delivery schedules, go-live plans, and expansion options
Coordinate supply chain alignment to manage timing, delivery expectations, and system updates between the customer and internal logistics teams
Process backend documentation accurately in administrative systems to help to ensure active customer subscriptions and licensing rights are correctly reflected
Master mobile video offerings including technical specifications, value messaging, and competitive positioning for In-Car Video, Body-Worn Cameras, License Plate Recognition (LPR) Software, Aerial Drone Technology and Evidence Management Software.
Collaborate across organizations with Field Sales, Customer Service, and Operations to streamline multi-channel efforts and maximize customer satisfaction
Deliver customer support applying best-in-class service standards to maintain long-term account health and retention
Qualifications:
Bachelor's degree
OR 2+ years of experience in inside sales, technical sales, customer success or account management
Product Knowledgeto rapidly learn, articulate, and present technical features of mobile video, body-worn camera systems, and software licensing models
Cross-Functional Collaborationworking with supply chain, customer service, and field sales teams to solve operational bottlenecks
Customer Service Excellencedemonstrating high-touch support skills to maintain account retention and satisfaction
Experience working with state, local, or government law enforcement sales cycles preferred
Background in SaaS renewals, hardware refresh cycles, or technology subscription management
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Location/Travel:
Preferred candidates will live in Chicago, Chicago Suburbs, Dallas or Dallas Suburbs
Travel up to 10% in the territory
Schedule: This is a Hybrid position and will require the candidate to work on site 2 to 3 days per week
Target Base Salary Range: $65,000 - $80,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Bachelor's degree
OR 2+ years of experience in inside sales, technical sales, customer success or account management
Must be able to obtain background clearance as required by government customer
Travel Requirements
Under 10%Relocation Provided
NonePosition Type
New GradReferral Payment Plan
YesOur U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.