Senior Order Management Coordinator 2nd Shift

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.We influenced the history. Now we shape the future.

Job Description

• Complete order management / order cycle for all internal and external customers by performing various activities:

  • Order entry, change order process

  • Hold management in close cooperation with: finance, credit, export control, product groups, PM’s, sales etc.

  • Managing the most complex and non-standard cases

• Coordination of orders with other Supply Chain departments

• Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate

• Handling customer complaints

• Providing Sales support with regards to order management, customer queries

• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance

• Providing training for intermediate processes when needed

• Acting as a strong back-up to support all functions including point of contact in lead’s absence

• Taking part in business continuity coverage and PSE support if necessary.

Basic Requirements

• Excellent Business English and communication skills

• Self-motivated, with an aptitude for customer satisfaction

• Detail oriented, organized and a strong multi-tasker

• Identifying process and knowledge gaps

• Experience with working under time pressure / tight deadlines

• Proactive offering mentoring and support to junior peers and new hires

• Continuous learning mindset

• Team player attitude is a must

• Proactive

• Capability to prioritize and efficiently handle various responsibilities

• Ability to coordinate and manage own scope & projects preferred

• Excellent work ethic with willingness to accept constructive feedback

• Availability to accommodate 2nd shift working hours

  In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Strong team-oriented culture

• Contract of employment

• Flexible working hours

• Competitive salary package

• Comfortable work conditions (high-class offices, parking space)

• Volleyball field and grill place next to the office

• Sports activities groups

• Private medical coverage

• Life insurance

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.