Technical Project Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Control Room Solutions provide the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch out nearby responders, enabling the right response when every second counts.

As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, and shaping the way we interact with those agencies, to ultimately help our customers save lives.

Job Description

This role is primarily remote with travel to our offices and customer sites.

The role of the Technical Project Manager (TPM) is to oversee all aspects of the deployment of a Motorola Solutions Guardian Suite of Control Room Products to a strategically important customer(s). The TPM will be the primary point of contact with the customer in relation to all deployment and technical issues and will manage any backup resources required in support of these activities.

A Technical Project Manager is a subject-matter expert who uses their technical background to bridge the gap between the operational and technical side of delivery.

Additionally, they have an exhaustive understanding of the company’s technology. This allows them to guide the delivery strategy and communicate it to the development team. It’s safe to say that Technical Project Managers align the technical and operations aspects of an organisation.

Typical activities involved in the delivery of a Motorola Solutions software solution for which the Technical Project Manager is responsible include:

• Producing a resourced project plan and agreeing this with the customer

• Compilation, tracking and updating of all commercial aspects related to the deployment(s) assigned

• Ensuring appropriate resourcing is assigned to capture and document customer requirements, including business process analysis, technical analysis, etc.

• Coordination of producing solution specifications / designs and agreeing this with the customer and internal stakeholders

• Managing the development and testing of the solution in alignment with the agreed project plan

• Deployment and customer sign-off of the solution

The Technical Project Manager will be responsible for the operational leadership and coordination of the agile Delivery Team(s) appointed to assist the Technical Project Manager in delivery of solutions. The Technical Project Manager’s team will include business analysts and deployment/quality assurance engineers. The Technical Project Manager will report to a Senior Project Manager, with oversight by the Head of Delivery.

Roles and Responsibilities

• Creation and maintenance of the overall project plan and all associated project documentation (RAID log, RFCs, Requirements documentation, Contract Changes, Finance)

• Effectively managing customer relationships via remote and on site engagement

• Effectively managing internal and external resources and stakeholders to ensure tasks are completed inline with the project timescales

• Capturing and documenting customer requirements, including business process analysis, technical analysis, etc.

• Producing solution specifications / design and agreeing this with the customer

• Managing the development and testing of the solution in alignment with the agreed project plan

• Deployment and customer sign-off of the solution

Basic Requirements

Essential:

• Either

  • A formal qualification (Degree) in Computing Science or equivalent experience

  • A formal qualification (Degree) in Project Management or equivalent experience

• Knowledge of AGILE (or Waterfall) Project management principles - with certification or working towards certification

• Experience of managing the delivery of large and complex software solutions to major customers

• Proven experience in managing key stakeholders

• Proven leadership and motivation of virtual teams

• Excellent communication skills both written and verbal

• Must have the ability to obtain NPPV3 security clearance

Desirable:

• Experience of software deployment to UK bluelight (police and fire) agencies is highly desirable

• Experience of UK bluelight (police and fire) Control Room operations is highly desirable.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.

• Two weeks additional pay per year (holiday bonus).

• 25 days holiday entitlement + bank holidays.

• Attractive defined contribution pension scheme.

• Employee stock purchase plan.

• Life assurance.

• Enhanced maternity and paternity pay.

• Career development support and wide ranging learning opportunities.

• Employee health and wellbeing support EAP, wellbeing guidance etc.

• Carbon neutral initiatives/goals.

• Corporate social responsibility initiatives including support for volunteering days.

• Well known companies discount scheme.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.