Product Specialist II

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Supports Supplier Management to fulfill the supplier, business, and customer needs, and is a point of contact for suppliers.
• Assists with or works with Supplier Management in implementing the inventory, product selection, marketing, and pricing strategies for their assigned suppliers.
• Assist with or works with Supplier Management to achieve specific revenue, customer, and product goals within their assigned suppliers.
• Supports Supplier Management with the flow of Supplier’s new products and technologies.
• Verifies and maintains data integrity by confirming systems/databases reflect accurate, comprehensive, and up-to-date product information (i.e. descriptions and template locations, parametric information, ordering, and delivery information, etc.) for suppliers.
• Responds to the various Mouser teams and departments swiftly and with decisive customer-focused solutions.
• Works within a Supplier Management Team and supports activities with suppliers and the many functional teams throughout Mouser by employing effective communication, project, and time management skills. Remains continuously up to date with policies, procedures, and processes.
• Executes all other tasks, duties, and responsibilities as assigned by the management team.

SKILLS & CERTIFICATIONS

• Working knowledge of purchasing, inventory management, and internal company systems
• Strong Customer Service orientation and ability to work with a sense of urgency.
• Demonstrates an ability to put the team first, offer help, write with clarity, apply functional expertise, offer practical solutions, maintain documentation, attend to multiple tasks, cope with uncertainty, strive for achievement, and take action. Intermediate Excel skills preferred.

JOB LEVELS

Product Specialist I

• High School or General Education Degree (GED) required.
• One (1) year of applicable work experience (e.g. Buyer, CSA, CSR, Technical Support, Product Specialist in a related industry preferred with a demonstrated history of successful performance

Product Specialist II

• Demonstrates proficiency in the accountability, competencies, and skills of the Product Specialist role.
• Capable of independent tasks and interactions with suppliers
• Ability to discern issues and coordinate appropriate escalation for resolution.
• Excellent verbal and non-verbal communication skills, including the ability to interact with suppliers at all levels.

Requirements

• Bachelor’s Degree in a Business Discipline is preferred.
• 2+ years e.g. Buyer, CSA, CSR, Technical Support, Product Specialist in a related industry preferred with a demonstrated history of successful performance experience required. For internal candidates, experience can be a combination of internal and external experience.