Senior Network Operations Engineer with French
Role Title: Senior Network Operations Engineer
Job Description - Key Responsibilities
Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation
Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams
Perform detailed root cause analysis (RCA) for customer-impacting events
Act as a subject matter expert (SME) for escalated networking issues including:
BGP peering
DNS failures
Throughput bottlenecks
Path optimization
Proactively identify support gaps and contribute to tooling, diagnostics, and automation
Develop troubleshooting playbooks, technical guides, and knowledge base articles
Work in rotating shift schedule (weekdays + weekends) with on-call coverage
Technical Expertise - Must Demonstrate SME-Level Proficiency in ONE Domain
Satellite / RF Domain
Hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment
Understanding of antenna specifications (gain, beamwidth, polarization, radiation patterns)
Hands-on antenna installation, maintenance, troubleshooting
Experience with satellite communications systems and LEO/GEO architecture
OR
Network / ISP Domain
Deep expertise in network troubleshooting including:
Internet connectivity issues
Routing behavior analysis
DNS resolution failures
Performance bottlenecks
Strong hands-on experience with:
BGP
OSPF
Multi-provider routing
Experience with network diagnostic tools (looking glass, path analysis)
AWS networking services:
Transit Gateway
Direct Connect
Cloud connectivity architectures
Ability to diagnose regional infrastructure problems (fiber cuts, routing changes, latency degradation)
Core Requirements (All Candidates)
5+ years of experience in technical support or operations roles with focus on system troubleshooting and direct customer engagement
Multilingual Support: Providing technical support in English (B2) and/or French/Spanish/German language.
Strong track record of analyzing complex technical issues and managing customer escalations through resolution
Excellent verbal and written communication skills with ability to explain complex technical concepts to enterprise customer engineering teams
Experience documenting technical solutions, standard operating procedures, and troubleshooting guides
Strong background in NOC operations with experience in emergency response and on-call support scenarios
Preferred Qualifications
CCNA / CCNP certifications
AWS Certified Solutions Architect - Associate
Cross-domain knowledge (Satellite + Network)
Automation & scripting (Python, Bash)
Regulatory knowledge (FCC, ITU)
Experience in 24x7 enterprise operations
Knowledge base / runbook creation experience
ISP peering operations familiarity