Nurse Educator, Chronic Disease Support

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 400+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers, and healthcare providers to develop products and services that improve access to affordable, quality medicines, health products and healthcare services. In only a few years, we’ve provided affordable high-quality healthcare to hundreds of thousands of patients across four African countries (Ghana, Nigeria, Togo, Benin).

Position Description

We are seeking a compassionate and dedicated nurse to join our Health Services team in our quest to improve health outcomes for patients and families. You will support patients living with chronic non-communicable diseases, primarily diabetes and hypertension, through coaching, education, and regular follow-up. You will work with patients, their families, and other healthcare professionals to help patients follow and achieve their care plans.

This position reports to the Global Health Services Manager.

Key responsibilities

• Deliver individualized health education to patients, adapted to their needs, literacy level, and learning style.
• Coach patients to set, track, and achieve specific treatment goals covering lifestyle modification, medication adherence, and self-management.
• Monitor each patient’s progress against their health goals, identify gaps, and adjust the coaching approach accordingly.
• Follow up proactively with patients in your caseload and re-engage those who miss check-ins.
• Escalate to the supervising doctor when a patient’s readings, symptoms, or circumstances fall outside your scope of practice, following the programme’s escalation protocol.
• Maintain complete and accurate patient records after every interaction, in line with SOPs and data protection requirements.
• Plan and facilitate group education sessions, frequency, and format.
• Support patient enrolment and retention through one specific activity
• Identify and report adverse events through the programme’s reporting process.
• Submit weekly reports on patient and programme outcomes.
• Support the team during health events, internal and with external partners, [e.g. screenings, talks].

Our Ideal Candidate

• Fluent in English with excellent writing, verbal, analytical, and organizational skills.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Flexibility - Ability to adapt easily to changing conditions and work responsibilities.
• Able to collaborate with other company functions

Requirements

• Bachelor’s Degree in Nursing
• Registered nurse in good standing with the Nursing and Midwifery Council in Ghana
• Minimum 2 years’ experience
• Strong communication, coaching, and patient education skills
• Comfortable using digital tools for records, virtual consultations, and data tracking