Sr Principal Infrastr Eng

Mphasis · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · Python · Java · 2 hours ago
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Location
In office (Bengaluru)
Seniority
Principal · 10+ years exp
Visa
Sponsors visas in United States, United Kingdom; no register of this country names it

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Oct 30, 2026. Mphasis scores B on the Alion truth index.

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Mphasis

Mphasis is an Indian IT services and consulting company headquartered in Bengaluru, providing application development and maintenance, cloud and infrastructure services, data and AI, cybersecurity, DevOps and business process services. Its clients are concentrated in banking, capital markets and insurance, alongside healthcare, logistics, travel and technology firms, and Blackstone has been its majority shareholder since buying the stake of Hewlett Packard Enterprise in 2016, with subsidiaries including Blink UX and Datalytyx. Hiring covers software and AI engineers, data architects, cloud and infrastructure engineers, cybersecurity specialists, project leads, testers and support staff.
mphasis.com · HQ: Bengaluru, India · Business Process Outsourcing (BPO) · IT Outsourcing & Dedicated Teams · Custom Software Development · IT Consulting & Digital Transformation · 5000+ employees · Est. 2000
Tech stack of Mphasis

Job Description: Site Reliability Engineer - Platform SupportAbout the Role:

  • Wells Fargo is seeking a Senior Systems Operations Engineer
  • Senior Site Reliability Engineer (App SRE) is responsible for driving reliability, automation, observability, and performance for mission critical applications and platforms.
  • This role blends software engineering excellence with operational expertise to deliver stable, scalable, and resilient services, while reducing toil and shifting operations left across the application lifecycle.
  • The Senior SRE acts as a technical authority and mentor , partnering with application, platform, and DevOps teams to embed reliability into design, delivery, and operations.

    Required Qualifications:

  • 10+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    Job Expectations:

  • Partner with application, platform, and business stakeholders to define, implement, and govern SLIs, SLOs, and error budgets , balancing reliability with delivery velocity.
  • Lead the design and continuous improvement of observability, telemetry, monitoring, and ing, ensuring actionable insights and reduced fatigue.
  • Identify, prioritize, and implement automation and self-healing solutions to eliminate operational toil and improve service resilience .
  • Own and lead production readiness and go-live activities, including NFR validation, Permit to Operate (PTO), and operational risk assessments .
  • Provide engineering-led application production support, acting as an escalation point for complex application and platform issues .
  • Lead and troubleshoot major incident response (P1/P2/P3), drive in-depth root cause analysis (RCA), and ensure preventative actions are implemented to achieve long-term stability.
  • Influence and guide teams to shift reliability left by embedding SRE practices into design , CI/CD pipelines, and release processes.
  • Mentor junior engineers and contribute to SRE standards, best practices, and operating models.
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

    • Additional Required Qualifications:

    • 10+ years of hands-on experience in production application support engineering, with a strong focus on reliability, availability, and operational excellence.
    • 5+ years of experience leading and operating production systems in a Site Reliability Engineering, Reliability Engineering role .
    • 6+ years of experience working with Pega Workflows / PDC
    • Pega PRPC architecture, rule types and case management with Proficiency in Datatypes. activities , Flows, Report definition , Decision rules etc.
    • Experience in Debugging via Pega logs , Tracer logs and Hands on Experience in PDC to monitor application health and setup
    • Manage and support BIX extracts
    • Experience in JVM/Tomcat based application servers
    • Linux commands and Shell script
    • Handle hotfix installation and manual deployment with Knowledge and experience in handling Pega upgrade and tech refresh
    • Understanding of Pega cloud architecture is added advantage
    • 5+ years of experience working with enterprise schedulers and databases, such as Autosys, Oracle, and MS SQL Server.
    • 4+ years of experience supporting applications on Linux/ Unix
    • 4+ years of experience supporting applications on Kubernetes / OpenShift platforms.
    • Strong understanding of observability concepts (metrics, logs, traces, APM) using tools such as AppDynamics, ThousandEyes, Prometheus, Grafana, Splunk, and Aternity .
    • Proven experience providing technical leadership and hands-on execution in complex enterprise environments.
    • Excellent communication and documentation skills, with the ability to influence both technical and non-technical stakeholders.

      Desired Qualifications:

    • Strong scripting and automation skills using Unix/Linux shell, Python, or Ansible.
    • Experience with cloud and container platforms, including Red Hat OpenShift (OCP) and modern cloud architecture concepts.
    • Experience working with COTS platforms in regulated or large-scale enterprise environments.
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